Experience

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  Trends & technologies, inc.

  Apr 2019 - Dec 2024

  Technical engineer

  Implementation and support of Avaya VoIP communication systems, particularly Avaya IP Office (Control Units, Virtual Environment and Servers), Avaya Aura Core Components (Communication Manager, Session Manager and System Manager, Avaya Media Gateways), and Avaya Session Border Controller for Enterprise (SIP Trunking and Remote Worker Setup). Also has experience in integrating GSM Gateways to Avaya Aura Communication Manager and Avaya IP Office, such as Yeastar GSM Gateways. Primarily responsible in handling and resolution of customer's Avaya VoIP system issues and voice network issues (including SIP related network issues), as well as customer service requests. Show less