Pedro Cecílio Lopes

Experience

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  NOS SGPS

  Oct 2017 - Apr 2018

  Project Manager

  NOS Alfa is a trainee program, which enables the acquisition of a wide vision of the company,through the two distinct areas of NOS, where the trainees spend their internship.During my first area, with a duration of 6 months, I performed the role of an IT ProjectManager.

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  Santogal

  May 2018 - Mar 2020

  BMW Product Specialist

  - Advised customers on vehicle configuration options, ensuring personalized and optimized car selections to meet individual needs and preferences, enhancing their overall experience. - Conducted comprehensive training sessions for sales teams, equipping them with in-depth product knowledge and effective selling techniques to improve performance and customer engagement. - Focused on increasing customer satisfaction and loyalty through exceptional service, personalized consultations, and thorough follow-ups, contributing to repeat business and positive word-of-mouth. Show less

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  OutSystems

  Apr 2020 - Jun 2022

  L2 Support Engineer

  - Provide advanced technical support to clients, diagnosingand resolving complex issues related to the Outsystemsplatform, ensuring minimal downtime and optimalperformance. - Collaborate with development teams to identify and addresssoftware bugs, contributing to continuous improvement andstability of the product. - Create and maintained detailed documentation fortroubleshooting processes and solutions, enhancingknowledge sharing and efficiency within the support team Show less

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  Schréder Hyperion

  Jun 2022 - now

  - Lead a team of L2 support engineers, overseeing dailyoperations, coordinating issue resolution, and ensuringtimely and effective support for Schreder Hyperion’s clients. - Act as a point of escalation for complex technical issues, providing expert guidance and facilitating collaborationbetween support, development, and product teams todeliver comprehensive solutions. - Develop and implement support procedures and bestpractices, enhancing team efficiency, improving servicequality, and maintaining high levels of customer satisfaction. - Train local support teams, commercial teams, and customersin need. Show less

  • L2 Support Lead

    Jul 2023 - now

  • L2 Support Specialist

    Jun 2022 - Jul 2023