Experience

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  Gertrudes children's hospital

  Jan 2016 - Jun 2016

  Information technology support staff

  1. Assisting in providing user support and technical issues resolution via email, phone and other electronic medium.2. Provide assistance concerning the use of computer hardware and software including printer installation, word processing, electronic mail and operating systems.3. Assist in setting up new user accounts and profiles and dealing with password issues.4. Supporting the rollout of new application by providing training to users in the use of these systems and applications.5. Assisting in conducting diagnosis to resolve problems and to provide technical assistance and support by identifying, correcting and/or advising on operational issues in user computer systems.6. Outlook Mail Support.7. PABX Supoort.8. Training other interns. Show less

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  Simba technology limited

  May 2017 - Oct 2021

  Finacle support consultant

  1. Technical Support: -Providing technical assistance to users experiencing issues with the Finacle system. -Troubleshooting and resolving software and hardware problems. -Diagnosing complex technical issues and implementing effective solutions.2. System Maintenance: -Performing regular system checks and maintenance tasks. -Applying software patches and updates. -Monitoring system performance and identifying areas for improvement. -Ensuring system security and compliance.3. Incident Management: -Managing and resolving incidents within defined service level agreements (SLAs). -Documenting incidents and their resolutions. -Conducting root cause analysis to prevent recurring issues.4. User Support and Training: -Providing user training and support on Finacle functionalities. -Creating and maintaining user documentation. -Responding to user inquiries and providing timely assistance.5.Collaboration: -Working closely with other IT teams, including developers and database administrators. -Communicating with vendors to resolve complex technical issues. -Collaborating with business stakeholders to understand their requirements.6.System Configuration and Testing: -Configuring Finacle system parameters to meet business needs. -Conducting system testing and validation. -Supporting system upgrades and implementations. Show less

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  E&m technology house ltd

  Oct 2021 - now

  • Technical Sales Associate

    Oct 2023 - now

  • ENGINEER - ICT INFRASTRUCTURE SOLUTIONS

    Jan 2022 - now

  • ASSISTANT ENGINEER- ICT INFRASTRUCTURE SOLUTIONS.

    Oct 2021 - Jan 2022
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  Stanbic bank kenya

  Feb 2023 - now

  System engineer

  1. Onsite / Remote Support providing support, manage and administer the entire AudioVisual and Videoconference platform for Stanbic Bank Center Chiromo including Onsite Support for Townhalls and Reviews as and when required.2. Support Live VC Sessions including Townhalls whenever requested.3. Ensure the operational equipment schedule is maintained.4. Ensure equipment / facility is made available at the time specified and remains available throughout the booked period.5. Provide Instruction, Advice and information to ensure that facilities / systems meet the user expectation.6. Undertaking a rolling maintenance program.7. Audit and review service level agreements8. Maintain an up-to-date knowledge of technological advisors9. Create a trainer User manual for the system.10. Do a Training for all the Users. Show less