Experience

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  Sokoine university of agriculture

  Oct 2017 - Mar 2018

  Human resources intern

  • Assisted in the implementation and coordination of employee on boarding programs, including conducting new hire orientations, creating employee handbooks, and facilitating training sessions.• Conducted research and analysis on employee engagement initiatives, resulting in the development of a comprehensive employee recognition program that boosted employee morale and productivity by 15%.• Collaborated with HR team members to streamline recruitment processes, contributing to a 20% reduction in time-to-fill vacancies and ensuring a more efficient hiring process.• Assisted in the administration of employee benefits programs, including researching and selecting new vendors, managing employee inquiries, and maintaining accurate records, ensuring a smooth and seamless benefits enrolment process for all employees. Show less

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  Stanbic bank tanzania

  Apr 2019 - now

  • Successfully coordinate the timely ordering, receipt, and dispatch of cards, ensuring zero delays and seamless distribution to branches.• Efficiently authorize card-related transactions and disputes, ensuring compliance with banking policies and improving transaction accuracy.• Successfully process and resolve chargebacks and dispute cases within regulatory timelines, ensuring customers receive timely reimbursements.• Effectively manage and resolve 117% of disputed transactions with accuracy, minimizing financial losses and enhancing customer satisfaction.• Maintain 100% accuracy in daily card reconciliations and ensure ageing items are resolved within 20 days for domestic and 30 days for international as per VISA sales level agreement for African countries, reducing financial discrepancies.• Ensure 100% timely receipt and processing of settlement files, maintaining smooth financial operations.• Drive compliance by successfully implementing the bank’s card operations policies, leading to zero regulatory breaches.• Strengthen stakeholder relationships through proactive communication, improving service delivery and customer satisfaction scores by 107%.• Continuously enhance risk management frameworks, reducing potential operational risks and ensuring full regulatory compliance.• Effectively handle regulatory inquiries, ensuring accurate and prompt responses that maintain compliance and uphold the bank’s reputation.• Foster a high-performance culture by engaging in training programs, aiming at improving competence, and increasing operational efficiency. Show less • Achieving a client retention rate of 95% through proactive communication and addressing client concerns promptly.• Reducing average resolution time for complex client issues by 30%, enhancing overall service efficiency.• Implementing customer feedback initiatives, resulting in a 15% increase in client satisfaction scores within six months.• Developing and implementing effective risk mitigation strategies, resulting in a 25% reduction in high-risk transactions.• Spearheading the successful integration of new banking technologies, improving service delivery and client interactions.• Leading a digital adoption initiative, achieving a 30% increase in corporate clients actively using digital banking tools within the first quarter. Show less - Generated and qualified leads through cold calling, resulting in a 20% increase in the client base for the company.- Conducted market research and analysis to identify potential target segments, leading to the development of targeted sales strategies.- Assisted in the creation and implementation of outbound sales campaigns, resulting in a 15% increase in monthly sales revenue.- Collaborated with the sales team to create persuasive sales scripts and presentations, leading to enhanced communication and improved conversion rates. Show less

  • Officer, Card Operations

    Feb 2025 - now

  • Consultant Voice Branch

    Nov 2020 - Jan 2025

  • Outbound Sales Intern

    Apr 2019 - Nov 2020