Experience

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  Aims international

  Jan 2000 - Jun 2001

  Customer support engineer

  Responsibilities:•Installation & configuration of O.S as Dos6.22, win95/win97/win98, Win NT, with all other necessary application software’s.•PC’s Assembling & Maintenance of IBM compatible.•Maintenance of all types of Laptops such as Toshiba, Compaq, IBM, Dell etc•Component level troubleshooting of PC’s & peripherals.•Installation of all types of peripherals such as Modems, Printers, Scanners, Plotters etc.•Installation & configuration of various email software.•Field support to customers for troubleshooting of their PC’s and for various Problems related to internet, email & virus.•Installation & maintaining connectivity of various Leased line modems. Show less

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  Online tech

  Jul 2001 - Aug 2004

  System administrator

  Responsibilities: •Installation and administration of Network operating system as Windows NT 4.0,Windows 2000 Professional, Windows 2003 server.•Installation and administration of Exchange server 5.5.•Administration of Windows 2000 Terminal server with server & client access licenses and activation for the same.•Installation and administration of Antivirus software’s for Network security from viruses.•Provide day to day operational management of all technical platforms via constant Monitoring of system monitors.•To take proper Backups according to their type and schedule.•To keep track of all Hardware and Software operations. VII Show less

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  Convergys india

  Sept 2004 - Feb 2005

  Technical support engineer

  Microsoft Enterprise Platform Support to Global Customers. Responsibilities: Delivered Enterprise Platform Support (EPS) by voice for all the Microsoft Customers existed Globally for Windows 2000 Server and its family of operating systems.

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  Cable & wireless india

  Mar 2005 - Apr 2006

  It operations engineer

  Responsibilities:•Installation, Troubleshooting & Maintenance of all types of Cisco Routers, Switches, Firewalls.•Router: Cisco 3700 series, Cisco 2600 series.•Switch: Cisco catalyst 2950, Cisco Core Switch catalyst 4510.•Security: Pix Firewall 515E.•Monitoring & troubleshooting of overall Network using Op Manager Tool. (NMS).•Monitoring of all WAN links through Nortel Passport 7480 using MDM.•Keeping follow-ups with Service providers for any downtime of WAN links and Internet links.•As the overall network was integrated with Avaya technology, had Knowledge of VOIP solutions and Avaya PBX S8000.•Documentation of all standard ITIL processes and procedures.•Creating Checklist of all Network and Servers in an enterprise.• Keeping track of SLA i.e. Service Level Agreement Show less

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  Principal financial group

  Jun 2006 - Apr 2007

  Sr. associate - it infrastructure

  Responsibilities:•Wintel System Administration.•WAN links monitoring and troubleshooting using Cricket / Op Manager Tool.•Safe boot & Radia tools support and VPN Connectivity for remote users.•Avaya PBX S8500 Administration, Maintenance & troubleshooting.•Video Conference setup through ISDN / IP. (Polycom / Sony)•Administration of Wintel based servers which includes Domain controllers, DHCP server, DNS server, •Print Servers, File servers, Entreprise Antivirus protection servers etc.•Vendor management (e.g. HP, Cisco, IBM, TATA, Reliance etc.)•Implementation of ISO 9001/2000 Certification. (Internal Auditor)•Management of IT Helpdesk Team to deliver better services.•IBM AIX P5 server maintenance and troubleshooting. •Follow SLA for the Business needs which requires High uptime of 99.9 % for the IT Infrastructure Show less

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  Wipro technologies

  Aug 2007 - Sept 2008

  Sr. systems engineer

  Projects: Aviva NU Remote Infrastructure Management. Responsibilities:•Remote monitoring & administration of Cisco routers, switches, PIX firewall And all other network devices.•Remote monitoring & administration of Cisco routers, switches, PIX firewall and all network devices.•Installation, Configuration and Administration of windows based systems. •Active directory, BES (Blackberry Enterprise server), Print Servers, DNS, DHCP, etc.•Distribution of various msi software packages using Radia Configuration Server.•Troubleshoot remote access issue for VPN and Nortel connectivity.•Managing servers remotely including remote administration using Terminal Server. •Troubleshooting issues using remote desktop tools like VNC, XP remote assistance tools.• Resolve all escalated faults within the SLA time frames.• Resolving Server/Application access related trouble tickets. • Monitoring of Third Party Applications on Servers.• Performing Real-Time and Logged Monitoring using perfmon / event viewer. III. Organization: Principal Financial Group (Fortune 500 Company) Show less

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  Zensar technologies

  Aug 2010 - now

  Senior systems engineer