Experience

• 

  Kukdukoo

  Jul 2022 - Aug 2022

  Marketing intern

  • Extensively involved in research practices gathering qualitative andquantitative data to be used in market studies by marketingintelligence analysts.• Monitor social media platforms like Facebook, Instagram, YouTubeand Twitter for the latest trends and ideas.• Facilitate all planning activities for in‑house marketing events andexternal road shows.

• 

  Merkle sokrati

  Nov 2022 - May 2023

  Associate business analyst

  - Leveraged data analysis and reporting capabilities within Salesforce to provide valuable insights and drive data-informed decision-making for clients and internal stakeholders.- Collaborated closely with cross-functional teams to identify process improvements, streamline workflows, and implement Salesforce best practices, increasing operational efficiency.- Expertly administered Salesforce CRM platform, overseeing configuration, customization, and user management to optimize sales and customer relationship management processes.- Collaborated with sales teams to align Salesforce functionalities with sales processes, enabling effective lead tracking, opportunity management, and sales forecasting.- Successfully served as a key liaison between clients and internal teams, ensuring clear communication, understanding of business requirements, and timely project delivery. Show less

• 

  Hyundai motor india ltd.

  Jun 2023 - Dec 2023

  Customer relationship management manager

  - Spearheaded initiatives to enhance customer interaction and satisfaction, implementing personalized communication strategies that fostered stronger relationships with Hyundai's client base. Utilized feedback mechanisms to continually refine our approach, ensuring that customer needs were consistently met and exceeded.- Led a dedicated team in promptly addressing customer inquiries, concerns, and complaints, employing a proactive approach to problem-solving. Leveraged effective communication and conflict resolution skills to navigate challenging situations, ultimately preserving customer loyalty and trust in the Hyundai brand.- Developed and managed loyalty programs aimed at rewarding Hyundai customers for their continued support and advocacy. Collaborated cross-functionally to design enticing incentives and promotions, resulting in increased customer retention rates and heightened brand affinity among our target demographic.- Played a pivotal role in the implementation and optimization of customer relationship management (CRM) systems, leveraging technology to streamline processes and improve efficiency in managing customer interactions. Conducted training sessions to ensure team members were proficient in utilizing CRM tools to their full potential.- Utilized data analytics tools to gain insights into customer behavior, preferences, and trends, enabling informed decision-making and targeted marketing efforts. Leveraged data-driven strategies to identify opportunities for upselling and cross-selling, driving revenue growth while enhancing the overall customer experience. Show less