Experience

• 

  Geico

  Jun 2008 - Aug 2020

  • Operated as a UX tester and Implementation Analyst prior to the release of a new service application to be used across all regions, impacting 14,000 teammates.• Coordinated training schedules for Service Departments accounting for customer needs, team schedules, and scheduled sunset of legacy applications.• Provided training and support to 2 regions spanning 4000 associates on the use of the new Service Application.• Created test plans tailored per region to ensure accuracy within the new service application.• Once in production, supported a new service application rollout as a liaison between end users and IT. Show less

  • Senior Business Analyst

    May 2019 - Aug 2020

  • Interim Supervisor

    Apr 2015 - May 2019

  • Performance Monitoring Analyst

    Apr 2013 - Apr 2015

  • Licensed Insurance Agent

    Jun 2008 - Apr 2013
• 

  Geico tech

  Aug 2020 - now

  • Communicated status, impact, root cause, and team assignments of regression bugs in daily scrums and release calls• Triaged bugs opened from Regression and Smoke testing, documented findings on bugs, found root cause, and assigned to owning teams.• Created a new process to identify unreported bugs prior to release and escalated as needed to ensure release code quality which helped to reduce escaped bugs by more than 50% during a 6-month period.• Analyzed KPIs and throughput data to find opportunities to improve sales application, metrics, and customer experience.• Wrote requirements, created test plans, and User Stories for experiments in the customer sales application.• Coordinated with developers and vendors throughout analysis, development, and testing of experiments.• Actively participated in testing and triage to ensure quality of experiments.• Presented mockups, application walkthroughs, and experiment results to management and peers. Show less

  • Software Engineer I

    Jul 2024 - now

  • Technical Systems Analyst II

    May 2023 - Jul 2024

  • Senior Software Analyst

    Aug 2020 - May 2023