Experience

• 

  Best buy

  Nov 2009 - Dec 2013

  Best buy
• 

  Apple

  Jan 2014 - Feb 2016

  Responsible for troubleshooting hardware and software issues when it comes to any Mac products, Apple Watch, Apple TV and our iOS devices (iPhone, iPad, iPod). With this, also comes the responsibility for the care of sensitive customer and business data as well as resolving any potential customer concerns. In addition, I mentored and trained new and existing employees through facilitating and aiding with employee hiring events, training, one on one and team connections. Responsible for troubleshooting any iOS devices such as the iPhone, iPad and iPod. Trained customers on products and various software applications through our one-to-one programs as well as trained students aged 7-12 through our field trip and camp programs. See less

  • Computer Technician

    Aug 2014 - Feb 2016

  • Technical Specialist

    Jan 2014 - Aug 2014
• 

  Shopify

  Mar 2016 - now

  Learned to code and became Shopify's first developer focused on IT systems.Designed and built automations, integrations and other custom applications to interface with the array of third-party services that we use internally. Established a consistent and accurate data flow across various systems, including our MDM, SSO, HRIS, internal helpdesk, communication and productivity solutions.Project lead + developer for new internal Helpdesk system. Features include custom Slackbot for creating and updating requests, and interactive QR codes for reporting issues with physical spaces. Led team to effectively scale system for 300+ agents handling 100,000+ interactions.Project lead + developer for home-built software directory tool. Features include tracking all third-party (and some first-party) tools used internally, approval workflow for newly proposed services and tools, standardized guidelines for running services, and usage metrics... Show less Built internal applications for IT data and automation. Maintained, configured and automated JAMF Pro and ITSM tools, as well as administered other third-party applications used company wide including Google Workspace, Okta, and GitHub.Built and deployed web application for IT Team to track hardware movement across our global offices and external stockrooms. Other functionality included: generating device security reports, tracking security and inventory priorities, running hardware audits... Show less

  • Manager of Security Engineering, Identity & Access Management (IAM)

    Dec 2023 - now

  • Manager of IT Engineering & Systems Administration

    Mar 2023 - Dec 2023

  • Manager of IT Engineering

    Mar 2020 - Mar 2023

  • Senior Developer, IT Engineering

    Jul 2018 - Feb 2020

  • Senior IT Specialist

    Jul 2017 - Jul 2018

  • IT Specialist

    May 2016 - Jun 2017

  • Merchant Support Advisor

    Mar 2016 - Apr 2016