Marek L.

Marek l.

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  • Timeline

  • About me

    Manager of Security Engineering, IAM @ Shopify

  • Education

    • Carleton university

      -
      Communication and media studies
  • Experience

    • Best buy

      Nov 2009 - Dec 2013
      Best buy
    • Apple

      Jan 2014 - Feb 2016

      Responsible for troubleshooting hardware and software issues when it comes to any Mac products, Apple Watch, Apple TV and our iOS devices (iPhone, iPad, iPod). With this, also comes the responsibility for the care of sensitive customer and business data as well as resolving any potential customer concerns. In addition, I mentored and trained new and existing employees through facilitating and aiding with employee hiring events, training, one on one and team connections. Responsible for troubleshooting any iOS devices such as the iPhone, iPad and iPod. Trained customers on products and various software applications through our one-to-one programs as well as trained students aged 7-12 through our field trip and camp programs. See less

      • Computer Technician

        Aug 2014 - Feb 2016
      • Technical Specialist

        Jan 2014 - Aug 2014
    • Shopify

      Mar 2016 - now

      Learned to code and became Shopify's first developer focused on IT systems.Designed and built automations, integrations and other custom applications to interface with the array of third-party services that we use internally. Established a consistent and accurate data flow across various systems, including our MDM, SSO, HRIS, internal helpdesk, communication and productivity solutions.Project lead + developer for new internal Helpdesk system. Features include custom Slackbot for creating and updating requests, and interactive QR codes for reporting issues with physical spaces. Led team to effectively scale system for 300+ agents handling 100,000+ interactions.Project lead + developer for home-built software directory tool. Features include tracking all third-party (and some first-party) tools used internally, approval workflow for newly proposed services and tools, standardized guidelines for running services, and usage metrics... Show less Built internal applications for IT data and automation. Maintained, configured and automated JAMF Pro and ITSM tools, as well as administered other third-party applications used company wide including Google Workspace, Okta, and GitHub.Built and deployed web application for IT Team to track hardware movement across our global offices and external stockrooms. Other functionality included: generating device security reports, tracking security and inventory priorities, running hardware audits... Show less

      • Manager of Security Engineering, Identity & Access Management (IAM)

        Dec 2023 - now
      • Manager of IT Engineering & Systems Administration

        Mar 2023 - Dec 2023
      • Manager of IT Engineering

        Mar 2020 - Mar 2023
      • Senior Developer, IT Engineering

        Jul 2018 - Feb 2020
      • Senior IT Specialist

        Jul 2017 - Jul 2018
      • IT Specialist

        May 2016 - Jun 2017
      • Merchant Support Advisor

        Mar 2016 - Apr 2016
  • Licenses & Certifications

    • Casper certified administrator (cca)

      Jamf
      Feb 2017
    • Apple certified mac technician (acmt)

      Apple
    • Certified casper technician (cct)

      Jamf
    • Google apps for work

      Google
  • Volunteer Experience

    • Technical Facilitator

      Issued by Boys and Girls Club of Ottawa on Sept 2019
      Boys and Girls Club of OttawaAssociated with Marek L.
    • Software Developer

      Issued by Friends of the Ottawa Public Library Association on Feb 2021
      Friends of the Ottawa Public Library AssociationAssociated with Marek L.