Experience

• 

  Government day secondary school

  Nov 2015 - Oct 2016

  Subject teacher

  Conducted knowledge assessment exercise, learning tests, capacity review and created recordsAppraised students learning performances, compiled, prepared and provided academic reportsConducted research, developed learning contents, prepared teaching materials and questionnaire

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  Wescom petroleum & integrated services limited

  Nov 2016 - Aug 2019

  Admistrative officer/human resources assistant

  Organized meetings, appointments, received guests, responded to inquiries and monitored all incoming and outgoing mails. Booking and arranging travel, transport, and accommodationManaged office supplies, placed orders when necessary and liaised with vendors.Compiled company budget information, expenditures, analyzed data & prepared periodic reports.Performed administrative and clerical duties, and also exhibited excellent customer service to clients.Assisted the HR manager in performing administrative and management processes. Show less

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  Irecharge tech innovations

  Jul 2020 - May 2022

  Maintain and develop internal support and call center quality standards. Assess support interactions based on internal standards and review a subset of support agents’ conversations (calls, emails, chat).Discuss and explain feedback with agents in regular meetings.Map the need for training and create reports that reflect support performance.Monitor customer service performance and help agents improve their performance with specific instructions and constant support. Handled customer complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.Kept records of customer interactions, identified and assessed customer’s needs to achieve satisfaction.Monitored customer’s transactions on the CMS, created and escalated cases on the CRM.Managed large number of incoming calls.Update customer information in the customer service database during and after each call.

  • Quality Assurance Officer

    Nov 2021 - May 2022

  • Customer Service Representative

    Jul 2020 - Oct 2021
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  Crowdforce

  May 2022 - Apr 2023

  Customer service associate
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  Fairmoney business

  Apr 2023 - now

  Customer service specialist