Experience

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  Mcdonald's pakistan

  Jan 2004 - Sept 2015

  Position Purpose To provide leadership, coaching and direction to the assigned restaurant to maximize the long-term sales and profit potential of restaurant. Build a positive relationship with store management team.Principle AccountabilitiesIn addition to following policies and procedures principle accountabilities includes but are not limited to:People * Demonstrate and reinforces the leadership behaviors and basic people minimums necessary to gain commitment from the crew, trainee managers and store management team. * Interviews, conducts OJE's and train managers based on profit centre staffing needs and goals. * Knows, enforces, educates all restaurant employees, on all appropriate HR policies, labor laws, security and safety procedures. * Complete and presents performance appraisals based on define goals and objectives. * Ensures performance reviews are completed on all Restaurant employees in a timely basis.QSC/Sales Building * Protects the brand that Restaurants meet Q.S.C Safety and Sanitation standards. * Teaches restaurant managers and store management teams critical restaurant systems that produce consistently high level of Q.S.C. * Ensure that restaurant properly execute national promotions. * Ensure that their is on going local ( my store ) marketing.Business Results * Consults and is accountable for creating a positive work environment while working with shoulder to shoulder with restaurant management team. * Complete various audits and Full Fields to ensures that restaurant meets McDonald's standard practices and procedures regarding cash, security, people and Q.S.C. * Uses all information resources available to identify opportunities and threats to build a business plan to optimize market potential.Administration * Business and personal practices are within law requirements and consistent with McDonald's policies and procedures. All employees are treated in the same way they are expected to treat the customers. Show less

  • Restaurant Manager

    Mar 2008 - Sept 2015

  • Assistant Manager

    Jan 2004 - Mar 2008
• 

  Hardees

  Jul 2016 - now

  Strategic Planning: Develop and execute strategic plans to achieve divisional goals and objectives, such as sales targets and market expansion.Team Leadership: Governance the team of department Heads/ Store managers, including sales, and marketing, fostering collaboration and high performance.Financial Management: Control and manage budgets, monitor expenses, and ensure profitability while maintaining cost-effective operations.Sales and Marketing: keep a close coordination with marketing to see trend required by customer and other competitors brands. Quality Control: Establish and maintain high level QSC (quality, service and cleanines) standards to meet customer expectations.Customer Relations: Build and maintain strong relationships with key customers, addressing their needs and concerns.Compliance and Regulations: Ensure compliance with all relevant industry regulations, safety standards, and ethical practices through dedicated team.Performance Analysis: Monitor divisional performance through key performance indicators (KPIs) and implement improvements as needed.Market Research: Stay updated on Market trends, consumer preferences, and competitors to make informed business decisions.Cost Control: Implement cost-saving measures without compromising product quality or customer satisfaction.Conflict Resolution: Handle disputes, conflicts, and challenges within the division effectively.Reporting: Provide regular reports to Director / C.E.O on divisional performance, challenges, and opportunities.To provide leadership, coaching and direction to assigned Multiple restaurants to maximize the long-term sales and profit potential. Build a positive relationship with store management team and make Loyal Customers. Show less * Ensure operation execution meets company standards and customer expectations.* Ensure security of Company assets under his direct management through effective controls.* Manages manpower needs through effective planning for Quantity, Quality and development of manpower. A monthly focus for team member development is to be planned on a monthly basis. Turnover targets to be achieved.* Motivate team members through recognition of their performance. This should be demonstrated through formal and informal processes.* Ensure execution of training and develeope management team. Show less

  • General Manager

    Sept 2023 - now

  • Operations Manager

    Jul 2016 - now