Experience

• 

  Genpact

  Aug 2019 - Mar 2021

  Data center engineer

  Data center operators are responsible for the installation, maintenance, and provision of hardware and software support of data centers.Their job description entails a range of IT and administrative tasks to ensure efficient and organized data center systems.In performing their duties, data center operators carry out scheduled and preventative system maintenance to ensure computer systems/network are in good working order.They develop and implement policies to ensure work operations are carried out in an efficient and timely manner.They also liaise with other support staff to ensure uptime maximization and delivery of high quality services.The role of operators at data centers also involves carrying out of assessments to identify and address inefficiency in power and cooling systems.They implement data and system security measures in order to reduce exposure to downtime risks.They also maintain contact with company clients to offer data and systems support .They monitor local area networks, wide area networks, and data communications systems to ensure optimum performance.They also perform backup on all systems to ensure recovery of important data in event of system failure.They ensure adherence to established procedures for work operations.They also maintain proper records of work activities, as well as present reports to superiors.In fulfilling their work description, operators at data centers provide support services to customers by assisting them in resolving technical system issues.They maintain accurate inventory and ensure availability of required equipment/tool.Ethernet and fiber patch cabling for internal teams or customers is also part of data center operator description.The main qualities you need to succeed in this career include interpersonal, communication, and IT skills. Show less

• 

  Union bank of india

  Mar 2021 - Jun 2021

  Network engineer

  Designing and implementing new network solutions and/or improving the efficiency of current networksInstalling, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCPProcuring network equipment and managing subcontractors involved with network installationConfiguring firewalls, routing and switching to maximise network efficiency and securityMaximising network performance through ongoing monitoring and troubleshootingArranging scheduled upgradesInvestigating faults in the networkUpdating network equipment to the latest firmware releasesReporting network status to key stakeholders Show less

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  Cognizant

  Jun 2021 - now

  Conduct Performance Appraisals, coaching, training and objective settings.Provide direction and leadership to build process-focused, cross-functional team.Manage scheduling of shift coverage and operational work streams to optimize service delivery.Address technical and non-technical escalations.Report on key metrics of availability, incident resolution and service delivery performance.Manage and document Standards, Policies, and Processes for the NOC.Perform regular process improvement reviews to ensure ongoing optimization.Incident and Event ManagementResponsible for ensuring efficient resolution of incidents through people, process and technology.Provide timely, accurate, and effective communication on service impacting events.Work with vendors on issue resolution and communications.Enterprise MonitoringResponsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.Responsible for toolsets required to provide event management services.​Ad-Hoc Project ManagementManage projects to upgrade and maintain NOC technologies (SolarWinds, Splunk, etc).Assist with various service-related projects as requested. Show less The NOC engineer monitors and executes the daily operational activities needed to manage IT services and the supporting IT infrastructure. According to Job a NOC engineer monitors large computer networks and servers for problems from a central location or remotely. Typical activities for a NOC engineer include:Analyze eventsPerform troubleshooting and incident response on the systemsCommunicate with site technicians or third parties responsible for resolutionTrack issues through to resolution Show less

  • Technical Lead

    Jan 2022 - now

  • Network Engineer

    Jun 2021 - Jan 2022