Experience

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  Leap legal software au

  Jul 2007 - Oct 2009

  Software programmer

  .Net Programmer - Website interface design and implementation- Data transmission between different platforms

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  Ncr corporation

  Jun 2010 - now

  Field service engineer

  Network:• Provided onsite support and effectively communicated with customers at different levels, including partners such as Cisco, AT&T, BT, IBM, Veritas, and Nutanix.• Resolved critical network issues and isolated problems to ensure customer satisfaction.• Utilized strong communication skills to collaborate in a multi-partnership environment.• Possess CCNP enterprise and CCNP security certifications, demonstrating confidence and expertise in solving customer challenges.ATM:• Supported NCR and Cardtronics branded ATMs in Australia, handling hardware installations, troubleshooting, and training for staff.• Assisted remote colleagues in solving complex issues and collaborated with software teams to address software-related problems.• Wrote support documentation and shared it with support specialists.• Played a key role in ensuring smooth operations of ATMs across various locations.Retail:• Supported self-service machines at Woolworths, Coles, Big W, Kmart, and Target.• Conducted hardware and software troubleshooting, preventive maintenance, and NMI scale verification.• Summarized issues and outcomes for customer service managers, consistently receiving positive survey feedback.• Demonstrated strong problem-solving abilities and provided excellent support to retail clients. Show less