Experience

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  The hermitage, a tribute portfolio hotel, jakarta

  Jan 2023 - Jul 2023

  • Front Office

    May 2023 - Jul 2023

  • Room Division

    Jan 2023 - May 2023
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  Hotel tentrem yogyakarta

  Jul 2024 - Jan 2025

  Loyalty agent

  Hotel Tentrem Group is one of the Five-star national hotel chains in Indonesia. Tentrem hotel consist of Hotel Tentrem Yogyakarta, Hotel Tentrem Semarang, Hotel Tentrem Jakarta, and Hotel Chanti Semarang.Do the intership for six months at Revenue and Reservation Department as a Loyalty Agent Tentrem Rewards, with main responsibilities such as: - Encourage the guest to join tentrem rewards loyalty program by deliver understanding to the guest about the features and benefit- Manage all tentrem rewards administrative data using excel- Follow up all email, whatsapp and direct call from the guest that related with loyalty program- Responsive in handling guest complaints and refer them as needed; follow up on corrective action with profesional manner - Monitoring guest to ensure maximum guest satisfaction for all members, repeater guest and provide extra attention from check-in to check-out on by opera - Coordinate tasks and colaborate with other department to ensure that the department runs efficiently related to tentrem rewards- Prepare all guest member benefit - Providing information to all members regarding new loyalty rewards updates Show less

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  The sira, a luxury collection resort and spa, lombok

  Oct 2025 - now

  At your service agent