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Marlene Pilotto

Marlene Pilotto

Dining Room Supervisor

Followers of Marlene Pilotto83 followers
location of Marlene PilottoCanton, Michigan, United States

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  • Timeline

  • About me

    General Manager at Crow's Nest Bar & Grill

  • Education

    • Eastern Michigan University

      2010 - 2014
      Bachelor’s Degree Hotel and Restaurant Management 3.54 GPA (Cum Laude)

      Activities and Societies: Study Abroad (London & Paris), The National Society of Collegiate Scholars, Eta Sigma Delta International Hospitality Management Honor Society, My curriculum was comprised of courses such as Event Planning, Human Resources, Purchasing, Leadership, Business Management, Marketing, Gaming, and Cost Controls.

  • Experience

    • Cooker Bar & Grill

      Jan 1997 - Jan 2000
      Dining Room Supervisor

      Held positions of increasing responsibility from Prep-Cook to Dining Room Supervisor. Supervised front-of-house staff, improved organizational performance through heightened customer satisfaction. Facilitated communications between back-of-house and front-of-house teams; addressed complaint and grievance resolution

    • Crow's Nest Bar & Grill

      Aug 2000 - now
      General Manager

      Oversee daily food & beverage operations including operating procedures, inventory/ordering, staff development, event production, shift schedules, payroll, and most importantly, generating and maintaining customer loyalty.

  • Licenses & Certifications

    • ServSafe Food Protection Manager Certificate

      National Restaurant Association
      Nov 2015
      View certificate certificate