Experience

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  Resorts world genting

  Jan 1990 - Jan 1994

  Guest service agent
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  The westin plaza & the westin stamford

  Jan 1994 - Jan 1999

  Guest relation officer and management trainee
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  Raffles the plaza

  Jan 2000 - Dec 2007

  Duty manager, senior duty manager and assistant front office manager

  (769 Rooms 5* Hotel with 16 F&B outlets including Swissotel) – Reporting directly to Front Office ManagerResponsibilities include:– Training and development– Managing rooms inventory– Smooth operations of guest arrival and departure– Conduct monthly training for the hotel staff– Attachment in Raffles Dubai on Front Office Set-up, SOP and Opera Training for a month.

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  Fairmont singapore

  Jan 2007 - Jun 2011

  Assistant front office manager

  (769 rooms 5* Hotel with16 F&B outlets including Swissotel)– Reporting directly to Front Office Manager.- Acting Front Office Manager and report direct to Director Of RoomsResponsibilities include:- Managing front desk, Group Desk, Airline Desk, Fairmont President Club and Back Office Support consisting of 40 staffs in total– Training and development– Managing rooms inventory– Smooth operations of guest arrival and departure– Conduct monthly training for the hotel staff– Certified Department Trainer- Set up Back Office Support Team, Group Desk and Airline Desk.- Front Office Rep for Health and Safety Committee- Front Office Fire Warden Show less

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  Raffles dubai

  Oct 2007 - Dec 2007

  Front office group support manager

  Assist in Pre Opening, set up front office department according to Raffles SOP and conduct Opera Training.

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  Fairmont yangcheng lake

  Oct 2009 - Dec 2009

  Front office group support manager

  -Acting Front Office Manager, assist FO Team to manage daily arrival and departure exprience. - Motivate FO Team, set up Opera Training- Assist HR on interview for Front Office- Set up Fairmont President Club with relavent training and SOP- Report to General Manager

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  Fairmont beijing

  Jan 2010 - Apr 2010

  Front office group support manager

  - Assist Director Of Front Office understand all Fairmont Standard and SOP for Front Office, Gold Floor, Guest Service, Fairmont President Club and Concierge- Train all colleagues on Opera system and introduce Fairmont President Club hotelwide.- Set up President Club desk and Job function

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  Marina bay sands

  Jul 2011 - now

  Front office manager