Experience

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  Medical vision company

  Apr 2005 - Apr 2012

  Service & technical manager
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  Hijazi medical supplies - agfa healthcare dealer

  May 2012 - May 2016

  Service & technical manager

  AGFA Healthcare IT products support (PACS / RIS )AGFA Healthcare Imaging products support (CR , DR)

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  Agfa healthcare

  Apr 2016 - now

  Senior field technical support engineer

  Responsible for delivering front-end support on Agfa IT products through product knowledge and technical inquiry.Project Deployment activities and projects upgrade onsite support.Support Image archiving, DICOM, HIS/RIS connectivity, PACS, video and digital and acquisition processing. Deliver first line product support by gathering customer and issue information, analyzing the symptoms to determine correct need through specific product and technical questions on incoming software (internal/external) calls for service and support. Provide first call resolution if possible prior to escalation to GSC Identity, research and resolve technical issues within branchProvide accurate, timely, detailed case notes when routing cases to appropriate ASSM queues to facilitate GSC case support. Show less