Experience

• 

  Brookdale university hospital and medical center

  Jul 2014 - Aug 2016

  Administrative/ clinical assistant

  - Conceptualized a comprehensive curriculum guide for nursing home’s education content, leading to 75% improvement in effectiveness of materials which resulted in GED program for residents- Reinforced hospital policy, procedures, and services information to patients and families while ensuring effective communication channels to meet delivery expectations of hospital- Compiled, sorted, transferred, and processed 2,000+ patient records into local database

• 

  Seniorcare emergency medical services

  Feb 2017 - Sept 2018

  Emergency medical technician

  - Assessed patient conditions via physical and verbal exams and used examinations to identify potential critical issues- Interpreted medical histories from patient and others at scene including: nurses, doctors, and/or family members- Kept ambulances ready for emergencies by cleaning and keeping medical supplies stocked

• 

  Camba

  Dec 2017 - Feb 2018

  Administrative assistant

  - Worked with other staff to develop quality improvement initiatives of the HIV/AIDS prevention office- Packaged condoms and distributed them to businesses in the community promoting safer sex increasing health education by 30%- Facilitated focus groups with community members to maintain rapport

• 

  Intelligent crowd solutions, llc.

  Feb 2020 - Apr 2021

  Research analyst

  - Consulted with various clients on managing COVID-19 within their organizations and events - Supplied crucial support to project manager, addressing demands and priorities, leading to a 30% reduction in project completion time while maintaining high-quality deliverables- Identified trends and developed recommendation to improve the future of the organization- Created presentations on qualitative and quantitative research that enhanced success in client projects by 47%

• 

  Ambulnz

  Feb 2021 - Jul 2021

  Adminstrative assistant/scheduler

  - Supervised/managed 150+ medical personnel by conceptualizing automated Excel database systems and documentation- Maximized daily productivity by 50% through training, skill assessments, technical assistance and tools delivered to employees/coworkers and contracted staff - Resolved and tracked 60-70 client phone and email inquiries daily with efficiency and confidence

• 

  Einstein academy

  Aug 2021 - Jul 2022

  Lead teacher

  - Maintained IEP compliance standards and performance monitoring, achieving an 80% success rate in meeting objectives and deadlines- Coordinated with administration & parents to create education plans for students, discussing the goals to be reached within the program- Assessed lesson plans and current teaching methods providing feedback which resulted in a 60% improvement rate

• 

  Nyc department of health and mental hygiene

  Mar 2023 - now

  - Supports in planning, coordinating, and implementing special events for Express Clinics within BPHC, contributing to a 20% increase in community engagement and participation- Analyzes clinic wide statistical data to identify trends and opportunities; produces daily, monthly, quarterly and yearly reports that informs strategic decision-making and has improved operational efficiency.- Manages the development of various communication products which includes pamphlets, flyers, and manuals for internal communication campaigns and initiatives, leading to a 25% increase in awareness and understanding of BPHC services.- Assists in Confidential Covid-19 testing, STI and HIV Intake/Advising/Testing & ensures the appropriate follow up referrals of positive cases as well as specimen collection & transport, contributing to a 20% increase in early detection and treatment. Show less - Oversaw clinic operations at health clinic, including patient navigation & staff, resulting in a 15% increase in patient satisfaction and a 10% improvement in staff efficiency- Provided ongoing communication with senior leadership giving updates & acted as a liaison between external stakeholders assisting in the development and delivery of training and technical assistance- Operated and troubleshooted various system platforms including VaxApp, Maven, EMR. PregPod, etc., maintaining a 95% uptime and reducing system downtime by 15%, enhancing overall operational reliability and efficiency Show less

  • Community Coordinator

    Dec 2023 - now

  • Operations Lead

    Mar 2023 - Nov 2023