Experience

• 

  Mesiniaga berhad

  Jan 2001 - Jan 2002

  Customer engineer

  Provide Technical Support (in-house and on-site) for Mesiniaga employees and their customers nationwide.

• 

  Intel corporation

  Jan 2002 - Jan 2003

  Technical support analyst

  Provide First Level of infrastructure technical support for Intel Worldwide running on 24 X 7 shifts. Supporting all Intel customized applications, MS Office applications, MS Windows NT4.0, 2000, XP, WLAN, LAN and RAS.

• 

  Ibm malaysia

  Jan 2003 - Jan 2004

  Helpdesk specialist

  Provide First Level of infrastructure technical support for Asean countries IBM employees. Supporting all IBM customized applications, MS Office applications, Lotus applications, MS Windows, 98, NT4.0, 2000,and XP, WLAN, LAN and RAS.

• 

  E2open

  Jan 2004 - Aug 2009

  Team lead – senior global support analyst

  As a Team Lead, responsible to lead a group of junior support analyst to ensure the overall production activities at customer's sites are going smoothly. Ensures the analysts under supervision to determine and investigate the severity and fatality of any production issues (Monitoring the System Management Portal (SMP).This is where Unix skills are being deployed and delivered.Maintains daily healthchecks on all production servers and participate in weekly production server maintenance. There are 30 over servers involved that processes data exchange between the customers and their trading partners worldwidely via our product, SCPM (Supply Chain Process Manager)Investigates on all issues raised by the customers which have been escalated to the development team by the junior support analysts. This is to re-identify if cases can be solved without escalations and to ensure the quality of the escalation reports.Participates in meetings and conference to review the statistics of internal and exernal issues and current internal processes. As a coach and mentor to the junior support analysts, provide training materials and as the source of information and focal point during the shift. Standby support from home are also being practiced as and when needed whenever there are emergency situations and critical services downtime. Show less

• 

  Drb-hicom berhad

  Apr 2009 - Oct 2012

  It engineer

  I.T. InfrastructureReports directly to the I.T. Manager of the company and in-directly to the DRB-HICOM Head of Group I.T. (The Head Quarters).Deputy focal point for company's IT services management.Assist in managing the cost and plan negotiations with IT vendors.Assist in managing the cost effectiveness of delivering the services and improve services.Prepares technical proposal to the management for infrastructure enhancement.Provides account leadership, direction and technical trainings for the I.T Section team members.Maintain and enforce I.T. policies.Managing and monitoring the system backup and restore.Monitoring the Disaster Recovery.Leads and ensures the audit readiness and compliance for the company.Maintain positive customer satisfaction and customer relationship.Drive/Manage service quality and improvement of service delivery processes.Enterprise Resource Planning - Baan 5CDeputy Leader, 2nd man to the CEO.Chairs weekly meetings for the ERP Baan 5C operation progress.Assists in providing expert operational input in the solution model design.Assists in making decisions on changes in corresponding operation processes.Responsibles of corresponding functions in Baan 5C.Provides training, guidance and technical supports to Baan 5C users.Participates in stock count exercise.Provides input on network/hardware infrastructure design.Handles required hardware/equipment installations/configurations.Responsibles for system/user access security and Disaster Recovery requirements. Show less

• 

  Panasonic

  Oct 2012 - Sept 2015

  Assistant manager it

  Reports to the IT Manager. Assist in planning and directs the implementation of company IT plan to ensure the company’s strategic objective are achieved as well as ensuring excellent services are provided in the area of information Technology Management for operational effectiveness of the Company. The key strategic focus of the job will be formulating and charting of company’s Information Technology Management. Internally liaison with all divisions and department heads on various planning aspects of managing information flow. External liaison includes dealing with vendors and technology expertise for expansion, upgrading and improvement opportunities for company’s information systems. Establishes long term needs for information systems and plans strategy for developing systems and acquiring hardware to meet application needs. Ensures confidentiality and reliability of company’s data, proprietary information, and intellectual property. Function as top level contact to assist end users in determining Information System requirements and solutions. Assists IT Manager in executing the tasks/projects assigned to the I.T. Section by providing the appropriate solution, coorperation, support and teamwork.1. Infrastructure Management Services.2. Customer Support Management Services.3. SAP Management Services.4. MES (Manufacturing Execution System) Management Services.5. Information Security Management (ISM).6. Physical Access Security Management. Show less

• 

  Ylb mahazan resources

  Sept 2015 - Oct 2016

  Food and beverage operations manager

  Recruiting, training and supervising staff, agreeing and managing budgets, ensuring compliance with licensing, hygiene and health and safety legislation/guidelines, promoting and marketing the business, overseeing stock levels, ordering supplies, handling customer enquiries and complaints, taking reservations and bookings, problem solving, keeping statistical and financial records, assessing and improving profitability, setting targets, handling administration and paperwork, liasing with customers, employees, suppliers, licensing authorities, sales representatives etc, making improvements to the running of the business. Show less

• 

  Mesiniaga berhad

  Oct 2016 - Jan 2020

  Development of effective training programs, managing and leading the Training Specialists in ensuring skilled and competent Operation Specialists (production operators) delivered to manufacturing production floor.Roles & Responsibilities :1. New employees pre-requisite trainings. 2. Technical trainings & certifications. 3. Production systems access management.4. Post-production qualifications assessment.5. Quality & performance issues management.6. Products specification management & NPI trainings. Show less Position Summary- Reports to the Project Manager.- Co-works with Intel's Shift Manager and Supervisors.- Works in 12 hours shift (4/3 pattern). Function / Task1. Coordinate daily production floor activities by ensuring adequate headcounts are available and delegate assignments to production personnel. Organize workflow by assigning responsibilities and preparing schedules.2. Accomplish manufacturing staff results by communicating job expectations, planning, monitoring and appraising job results, coaching, counselling, disciplining employees, and initiating, coordinating and enforcing systems, policies and procedures.3. Lead the production floor personnel and maintain a positive work atmosphere. Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources, maintaining compliance with established policies and procedures.4. Monitor employee work performance relative to expectations in ensuring all stations are producing product with quality by following the established SOP and WI.5. Develop and maintain training programs in conjunction with the Training Coordinator to ensure that all personnel have the necessary skills to perform their duties safely and productively.6. Resolves personnel problems by analysing data; investigating issues; identifying solutions; recommending action. Address conflicts of interest and provide solutions.7. Monitor tidiness of the workstations and machines, monitor and enforce cell phone prohibition, work start, break, and stop times of the production technicians and operators.8. Attend and participate in regular production meetings and prepare and produce A3 (Root-cause Analysis) when quality issue arise. Show less

  • Lead Trainer

    Mar 2019 - Jan 2020

  • Production Supervisor

    Oct 2016 - Mar 2019
• 

  Teleperformance

  Jan 2020 - Mar 2020

  Travel reservations advisor
• 

  Teleperformance

  Nov 2020 - now

  Seasonal Employment

  • Quality Assurance Analyst

    May 2022 - now

  • Customer Service Advisor

    Mar 2021 - May 2022

  • Customer Service Advisor

    Nov 2020 - Feb 2021