Experience

• 

  Ask italian

  Sept 2014 - Jun 2016

  Manager on duty
• 

  Roswain - the chequers inn - italian gastropub and bed & breakfast

  Apr 2017 - Dec 2018

  After supporting the existing General Manager with the venue's set up, I graduated as GM once they moved on to a new position. Assisted in setting up and opening a new Italian Gastropub, Bed & Breakfast and events venue.

  • General Manager

    Dec 2017 - Dec 2018

  • Assistant General Manager

    Apr 2017 - Nov 2017
• 

  Illycaffè

  Dec 2018 - Nov 2019

  Assistant cafe manager

  Management responsibilities for a large team at a busy café/bar in Central London.

• 

  Devotion coffee

  Nov 2019 - May 2021

  Cafe general manager

  Overall management responsibility for a busy café in South London.

• 

  Negotium l&f limited

  Oct 2020 - Feb 2021

  Project manager

  Utilised my knowledge and experience in hospitality to design and open a new F&B retail concept within budget and on-time.

• 

  Workspace group

  May 2021 - now

  Set-up and manage the day to day operations of the Workspace operated coffee bars, including roll out of new locations, while monitoring the standards of our third party café operators.• Designed a 5 years F&B expansion strategy - from 0 to 10 to 20+ cafes - including financial forecasting and operational set up planning• Full operational set up and management of 10 cafes and 2 production kitchens.• Set-up and continuously implementing operating standards.• Lead and support team to achieve standards through planned and unplanned audits.• Manage portfolio ensuring all maintenance and H&S issues are escalated and resolved.• Build a successful team of Managers, Supervisors and Baristas - prepare development plans, provide leadership and manage grievances when necessary, collaborating with HR department.• Set up and coordination of business events and functions.• Accountable for full commercial management strategy: from forecasting and budgeting, to driving sales and appraising plans throughout the financial year, to analysing and interpreting financial and commercial data and implementing changes and improvements.• Periodically reporting to senior stakeholders. Show less

  • Senior Hospitality Operations Manager

    Oct 2024 - now

  • Hospitality Operations Manager

    May 2021 - Oct 2024