Experience

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  Yellow taxi

  Mar 2009 - Aug 2012

  Dispatcher

  ➢ Daily submit 200-350 taxi orders for residential and commercial customers throughout the city of Chicago➢ Develop better logistics to provide faster taxi dispatch times to awaiting customers➢ Effectively provide quality customer services to resolve customer complaints➢ Provide assistance to drivers with best route to customer pick-up address and destinations➢ Process credit cards payments

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  Transit funding associates

  Aug 2012 - Oct 2013

  Loan processor

  ➢ Daily acquire 25-50 medallion taxi drivers to apply for loans from 25K to over 300K➢ Process credit and lien background check on taxi drivers seeking financial services➢ Conduct underwriting services including collection of income and tax information from potential customers➢ Proficiently explain loan documentations to customers whom English is the 2nd language➢ Create loan documentations for customers to complete the loan process➢ Directly work with escrows account and the company customers to close loans➢ Deliver excellent customer care services to customers with delinquent accounts to bring accounts to current Show less

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  Talent team inc

  Nov 2013 - Apr 2016

  Media manager

  • Managed and maintained 350+ Facebook, Google, Radio and TV Campaigns with approximate spend of $3.5 million per year• Negotiated rates with media sales managers which lowered our cost in the market by 35% and increased revenue for the organization• Making payments for advertised spots weekly whether radio, TV, or via web• Conducted frequent audits to ensure media spots ran per contract guidelines• Keeping track of our success and failures during each advertising campaign and finding ways to improve for future ones• Managed search engine (SEM) and Pay Per Click (PPC) campaigns which included 7,000 keywords across Google Ad Words and Facebook• Provided administrative support to CEO, Director and Sales representatives: Handled flights, hotel arrangements transportation as well as book spaces for our events• Performed HR activities such as posting open positions, interviewing potential employees, training employees, coaching employees, and helping employees succeed within the company Show less

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  Midwest corporate credit inc.

  Apr 2016 - Jun 2017

  Loan processor

  • Review loan applications such as verifying client’s information, running credit checks, reviewing credit and giving advice to clients as to what can help them get what they are looking for as far as capital• Submitting application packages to underwriters for review and providing exceptional customer service via phone and email to clients, bankers and underwriters• Auditing paperwork to make sure everything is correct, and they are being sent to the right locations

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  Coldwell banker residential brokerage

  Jun 2017 - Aug 2019

  Transaction processor

  • Creating and managing listings and sales of properties in Homebase and Trident System• Reviewing, auditing, examining and uploading documents into the proper placement in the operating system• Provide customer service support to agents, branch office staff and home office staff• Requesting the necessary paperwork to complete each real estate file including listings, sales and leases

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  Colliers

  Aug 2019 - now

  • Perform numerous tasks that assist in completing the financial component of commercial real estate deals including: reviewing legal documents, performing accrual accounting, processing invoices, resolving commission disputes, booking deals, and verifying deal payments.• Processing all deal related information submitted by the brokers using the Deal tracking system• Ensuring compliance with company revenue/cash processing policies as well as making sure they are in line with corporate and audit guidelines Show less

  • Supervisor, Transaction Administrator

    Nov 2023 - now

  • Team Lead, Transaction Administrator

    Sept 2022 - Oct 2023

  • Transaction Administrator

    Aug 2019 - Sept 2022