Experience

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  Fraser child and family center

  Mar 1997 - Dec 1999

  Developmental trainee

  Worked one-on-one with an exceptional child having a communication and interaction disorder in order to improve his interaction skills, verbal and audio communication ability, independence, play, and help him to understand the dangers of unsafe activities. Planned, led and participated in social skills group activities for siblings and parents of the children who had special needs.

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  Philadelphia phillies

  Apr 2000 - Oct 2006

  Hostess/waitress

  Provide a fan friendly atmosphere for all persons. Served food and beverages to persons occupying corporate box seats and executive dining areas. Part-time/seasonal 4/2000-6/2002, 4/2003-10/2006.

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  Bancroft

  Sept 2000 - May 2001

  School social worker intern (24 hours per week)

  Coordinated and facilitated weekly, monthly and annual team meetings between families, school districts, and various public and private agencies. Independently prepared and facilitated a weekly social skills group among adolescent girls.

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  Child care information services

  Sept 2001 - May 2002

  Child and family advocate (intern 24 hours per week)

  Initiated collaborative efforts with neighbor-relative providers, non-profit community agencies, public welfare departments and advocates, created technical assistance materials and instituted training seminars to enhance the quality of child care available and to promote school readiness.

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  Seattle mental health

  Aug 2002 - May 2003

  School social worker

   Provided individual, group and family therapy, case management, medication managements, crisis intervention, child advocacy, support services and documentation to high-risk, culturally diverse school children and their families. Completed psychosocial assessments, assessed problem areas and strengths and evaluated consumer needs. Collaborated with community agencies in developing strengths-based intervention plans. Provided interns and volunteers with supervision and guidance and training in accordance with ethical, legal and agency procedures promoting sound clinical practices while following regulatory requirements. Show less

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  Bancroft neurohealth

  May 2003 - Mar 2004

  School social worker at bancroft neurohealth

   Provided case management services for youth (ages 6-21) who are diagnosed with a developmental disability and attend a special education school and receive residential treatment services. Acted as a liaison between residential, educational, clinical and medical staff, parents and agencies through conferences, phone calls and written correspondence to review students’ progress and discuss changes in students’ behavior. Functions as the chair to review students’ program and progress and prepares summary reports. Show less

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  Belmont center for comprhensive treatment

  Jan 2004 - May 2011

  Case manager, senior admissions counselor

   Provide case management treatment services for adolescents, adults and older adults who have been diagnosed with a behavioral health and/or addiction disorder. Responsible for completing psychosocial assessments, interfacing with managed care companies, completing mental health court paperwork for families, providing counseling and psychoeducation and organizing family meetings. Assist with reviewing and reviewing charts to improve quality of care, to maintain “best practices” relation to individuals’ privacy, coordination of care, diagnoses, prognosis, recovery and continuity of treatment services. Show less

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  Christopher columbus charter school

  Mar 2004 - Jun 2008

  School social worker at christopher columbus charter school

   Created policies; provided on-going training to staff regarding the implementation of Special Education Manual and Attendance and Lateness Policies, compliance with relevant state and federal laws, including but not limited to federal disability and civil rights laws. Provided individual, group and family therapy, weekly groups and monthly classroom lessons, case management, crisis intervention, family advocacy, support service, referral services and documentation to culturally diverse school children and their families specifically those children who were academically disadvantaged. Show less

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  University of pennsylvania

  Sept 2004 - May 2015

  Alcohol monitor at university of pennsylvania (part-time)

  Responsibilities included maintaining that fraternity parties and other campus events are conducted under specific University Drug & Alcohol guidelines.

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  O'leary counseling, llc

  Sept 2008 - Nov 2010

  Therapist, certified addictions counselor applicant (part-time)

  Provide outpatient individual, couples, family and group counseling to children, adolescents and adults who are suffering from a mental health disorder and/or substance abuse disorder.

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  The children's home of burlington county

  Dec 2008 - Jul 2009

  School social worker at the children's home of burlington county

   Provided individual, group and family therapy as well as case management treatment services for troubled adolescents who suffer from abuse and childhood trauma who are currently residing at a residential treatment facility.  Responsible for coordinating interdisciplinary team meetings, developing treatment plans, providing family support, transition planning, and accessing state and local agencies and funding sources.

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  Community behavioral health

  May 2011 - Jun 2014

  Network development specialist and clinical care manager at community behavioral health

   Provided training and technical assistance including improvement, sustainability, and strategic planning to behavioral health/drug and alcohol providers, developed educational materials, and conducted initial credentialing visits to new providers, assisted providers in state application process and adherence to city contracting rules within the Department of Behavioral Health and Intellectual disAbility Services provider community.  Coordinator of Perinatal Depression Initiative; conduct training and foster networking to enhance quality of treatment services by utilizing the best practices tools to treat pregnant and post partum depression. Team member for using an EBP (evidence based practice) tool to assess quality of Assertive Community Treatment Teams in Philadelphia. Contributor to development of program standards for Mobile Psychiatric Rehabilitation Treatment Teams.  Reviewed initial and continued requests for a full continuum of medically and clinically appropriate mental health and substance abuse services for Philadelphia County Medicaid recipients that meet defined social and medical necessity criteria. Tracked and trended quality concerns. Coordinated and directed services among different internal Community Behavioral Health teams, treatment providers, city agencies, Juvenile Justice System, Family Court, Department of Human Services and the School District of Philadelphia to ensure that people have timely access to behavioral health services to promote recovery, resiliency and positive outcomes. Show less

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  Progressions companies inc

  Jul 2014 - Jul 2018

  Director of quality assurance

  Develops and strategies ways to achieve new business ventures for the organization. Develops and maintains collaborative relationships with community groups, stakeholders and other provider organizations. Oversees quality of performance improvement plans, quality assurance and compliance at all sites. Manages continuous improvement processes and feedback loop to maintain accreditation with the Commission on the Accreditation of Rehabilitation Facilities (CARF). Develops policies and procedures to report fraud and abuse, increase quality of training, supervision and documentation. Ensures medical records for individuals receiving services are in compliance with Department of Human Services and Managed Care Organizations requirements. Show less

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  Harcum college

  Aug 2014 - May 2016

  Adjunct professor partnership human services college at harcum college
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  Community treatment teams

  Aug 2018 - Mar 2019

  Compliance monitor

  Worked towards restructuring the compliance department, (ACT) Assertive Community Treatment Teams, (BE) Blended Enhanced and (BHID) Behavioral Health/Intellectual DisAbilities Teams in alignment with the state credentialing process. Worked towards ensuring that the agency's policies and procedures met all applicable laws, statutes, regulations, guidelines, standards of practice. Created tools to measure the agency's compliance through newly created auditing processes and data reporting systems. Evaluated and analyzed data; identified potential liability problems, issues of noncompliance and created measures to monitor ongoing progress towards the correction of identified problems.Collaborated with Consumer Satisfaction Team to create an annual satisfaction survey to be completed by participants, family members, provider agencies and service payers.Collaborated with Directors and Team Leaders to establish new protocols for team meetings, staff supervision, training opportunities and outcome measures. Show less

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  Marscare

  Oct 2019 - now

  Compliance officer

  Responsible for ensuring that home health, home care and vaccination services meet laws, regulations, guidelines, and best practices that govern the healthcare industry.Serves as the privacy and security official. Leads the organization in compliance with The Joint Commission, Medicare and Medicaid regulatory standards in the survey preparation process, as well as Pennsylvania Code and Federal regulatory standards. Develops and oversees the organization’s Emergency Preparedness Program, COVID-19 Protocol and Procedures including, Quality Assurance & Performance Improvement (QAPI) and Infection Control Programs.Collaborates with the executive team, clinical directors and managers, of the home care and home health interdisciplinary team to develop and implement standardized policies and procedures for regulatory compliance, evidence-based care, and standards of practice. Collects and analyzes data and utilizes outcome analysis to develop patient and employee education and Quality Assurance & Performance Improvement (QAPI) initiatives in cooperation with the clinical management team. Facilitates education and training for leadership and staff regarding regulatory issues, new statutes, reporting and intake protocols, monitoring and implementation of new or changing regulatory requirements, risk assessment and audit execution, risk treatment plans, corrective action plans, plans to prevent reoccurrence, policy and procedure maintenance, response and investigation procedures and compliance expectations related to quality and performance improvement.Oversees response to and documentation of external regulatory investigations, surveys, and audits. Conducts mock surveys and informal audits to identify vulnerabilities. Compiles all reports necessary to report audit outcomes and develops action plans based on findings. Responds to, tracks and trends Complaints and Compliance matters. Participates in and understands the business operations and strategy. Show less