Experience

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  Devry inc.

  May 2007 - Jun 2014

  Document specialist iii

  Leadership role overseeing diverse day-to-day operations of large, deadline-driven team utilizing superior organization skills while demonstrating a high focus of attention to detail.Provided expertise to process documentation and standardization. Identified and implemented process documentation,including process mapping and standard operating procedures within established guidelines and timeframes.Created with managers a detailed business planning road map that has clear targets and milestones for employees to follow to be successful.Streamlined improvements, researched, and obtained support to implement process improvement initiatives. Show less

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  Medstrat, inc

  Jun 2014 - Jan 2016

  Technical support analyst

  Consulted with new clients developing a customized training curriculum and delivering the training with the implementation of their software.Partnered with engineers to identify, analyze, and solve problems expeditiously which lead to gaining customer’s confidence and trust.Authored and collaborated cross functionally with all levels of the organization, multiple cross-functional groups, and diverse personalities.

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  Tri-facta consulting

  Feb 2016 - Sept 2016

  Data analyst

  Assisted with quality control of the clients data to ensure accuracy by troubleshooting software and notating any bugs or fixes that were required. * Spearheaded, trouble-shooted, and oversaw document data quality issues. * Coordinated the testing of the technical and data content changes to the analytical process. ▪ Analyzed supply chain reporting with the integrated data to generate potential out of stock and forecasting reporting. Show less

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  American water

  Oct 2016 - Aug 2019

  Business analyst

  * How to work with large data sets, and querying databases* Became proficient in working with large teams* Learned how to create dashboards in Tableau* Ran/Created SQL statements* Became a Subject Matter Expert for business owners by communicating with IT with written requirements.

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  Panduit

  Dec 2019 - May 2020

  Sales operations analyst

  *Coordinated with the other team members of the Sales Operations Team a queue of requests to meet daily SLAs.*Created data analysis reports utilizing Business Objects for Customer Service, Technical Support, and Sales departments.*Provided support to direct sales reps in day to day operations with ad hoc analysis and projects.

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  Flexera

  Jan 2021 - Apr 2021

  Sales operations analyst

  *Create ad hoc reports for senior level management as well as work on various sales related projects.*Supported Sales Leaders with weekly forecast analysis to help drive better monthly/quarterly/yearly forecasting.*Subject Matter expert on different technology tools (LinkedIn Sales Navigator. HG Insights) that assisted business leaders with training and adoption. *Produced high quality work with strong attention to detail in numbers, communication, change management and project management.*Gathered continuous feedback from salesforce and sales leadership to find opportunities to improve sales process and manage implementation of necessary modifications. Show less

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  Wi-tronix, llc

  Jun 2021 - now

  *Create configurable solutions that comprise of workflows, reports, custom objects, and validation rules.*Engage various salesforce projects, including gathering information, planning, and executing projects.* CPQ+ Testing and gathering requirements, communicating business requirements to appropriate team members and helping design business solutions.*Scrum Master - Expierenced in Agile practices along with user stories.*Ensuring information moves fluidly across the organization by preparing briefings for all meetings, transferring knowledge from meetings to appropriate team members and liaising to Senior Leadership.*Synthesizing requirements for clear and comprehensive reports, metrics, campaigns, and operational dashboards including forecasts.*Empowering the Sales and Sales Support teams with keeping current records for contacts, opportunities, and other sales activities. Show less *Analyze Wi-Tronix CRM/Salesforce data and other data sources as needed to summarize and report on current customer satisfaction, performance to monthly, quarterly, and annual goals.*Transform, Analyze, summarize and proactively report to all stakeholders on website experience and customer utilization of Wi-Tronix website based on feature set, and page hits to key internal and external stakeholders, effectively communicating the key findings and recommendations.*Support Customer Success, Product Management in analyzing and presenting data. Data visualization will support automated reports, add copy, product literature. Show less

  • Salesforce Analyst

    Aug 2022 - now

  • Data Analyst

    Jun 2021 - Aug 2022