Experience

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  Bsw international

  Dec 1992 - Sept 1996

  Administrative assistant
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  Commerical financial services

  Jan 1996 - Jan 1999

  Resource coordinator
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  Williams

  Jan 1999 - Apr 2005

  Information technology services specialist

  Team leader role included conducting employee and team training in proper operational procedures and functions. Managed team assignments and work schedules to insure an effective and timely deliverance of services.Responsible for team development through observation and evaluation of employee performances to ensure quality customer service and contract compliance. Served as a liaison between clients, supervisors and project managers by ensuring that appropriate procedures were implemented to resolve customer concerns to sustain business relationships. Show less

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  Clear channel broadcasting

  Aug 2006 - Nov 2007

  Associate producer

  Coordinate production activities throughout the production processes that included organizing, prioritizing, and preparing the content and flow of programming to meet time sensitive deadlines.Responsible for monitoring programming post-production processes to ensure accuracy.Operated with a continual awareness of cultural sensitivity of viewers and worked with a diverse group of people.Wrote and edited scripts from information collected by reporters and wire, requiring an innate ability to adapt and be a creative thinker. Show less

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  Bank of oklahoma

  Dec 2023 - now

  It team manager-payments support

  Accountable for quality customer service by insuring assignments are successfully completed within a timely manner and providing solutions to difficult situations.Responsible for training and development, performance evaluation/improvement, and determining appropriated bonuses or terminations. Proven track record in successfully managing and resolving employee concerns while meeting the overall department objectives.