Experience

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  Visa

  Oct 2012 - Mar 2016

  Sr. customer service representative- dps risk management

  • Effectively met target performance metrics: managed confidential account data, resolved fraud cases and relayed account impediments with senior members • Selected by management to participate in senior projects: founded process improvement procedure, approved and implemented in customer service operations • Managed various Visa metrics and internal databases • Graduated from Visa’s Mentorship Program December ’15: delivered presentations Senior management on process improvement implementations and team building practices Show less

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  Jlr

  Jul 2016 - Feb 2017

  Technician-apprentice

  • Responsible for pre-delivery inspections: safety inspection, software updates, road test and internal protocols prior to sale • Always executes high quality inspection standards while meeting Land Rover requirements • Perform diagnosis and repairs in major vehicle areas: Powertrain, driveline, braking, heating/ a/c components, transaxle, electrical, body/interior paneling, cooling, technical bulletins/ recalls and software diagnosing • Communicate with Sales team/Management on the status of ready-vehicles for sale finalization • Utilize industry standards with performing Certified Pre-Owned inspections, thoroughly testing all critical safety areas• Relays safety and preventative maintenance service recommendations to assigned Service Advisor Show less

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  Bridgeprep academy inc

  Apr 2017 - Jun 2017

  Susbstitute teacher/ mathematics teacher apprenticeship

  • Maintain classroom management standards at all times• Provide detailed and friendly assignment completion instructions to students for various subjects (Biology, Mathematics, Music Theory/Performance, Literature, Languages)• Professional communication with administration, facility members and teacher body• Completed teacher mentor program under the Mathematics Department

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  Boats group

  Jun 2017 - Jan 2018

  Website implementation manager

  • Managed production and launch of new websites: coordinated pipeline of various staged projects and urgent communications with developers, account management and internal stakeholders • Constructed redesign sites using knowledge of HTML, CSS and bootstrap, to be responsive and meet modern design standards.• As a team, met target of PSN Migrations by server sunset deadline (December’17) – maximized customer retention rate of several hundred accounts, with improved site redesign and SEO values• Coordinated activities of development and operational staff in an agile environment.• Delivered on established deadlines, communicate clearly to internal and external stakeholders.• Collaborated with Implementation and Technical Support teams to broaden understanding of website product features.• Cultivated communication channels between developers, designers, account managers and stakeholders in an Agile environment. Show less

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  Ironhack

  Apr 2018 - Jun 2018

  Student web developer

  • Complete the full-time full-stack Web-Development course. The languages and concepts taught in the program include: JavaScript, responsive design, Express, Angular 2, Node.js, jQuery, AJAX, Bootstrap, GIT• Awarded 2nd place in Miami Ironhack June 2018 Hack Show for our teams project - Cause Connect: a web app that connects volunteers and cause supporting community members to non-profit organizations and the social justice movements they support.

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  Carnival cruise line

  Jul 2018 - Aug 2018

  Web content specialist- contract

  • Implemented new content and maintained existing content through custom templates, HTML/CSS in a CMS environment, and Photoshop, while adhering to accessibility and brand guidelines• Collaborated with SEO team during site management sprints to maximize site traffic

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  2u

  Sept 2018 - Sept 2022

  • Collaborate with cross-departmental teams to secure delivery of online course content by their dynamic deadlines while prioritizing multiple swimlanes• Build all segments and elements within CMS platforms, following accessibility and course standards, and perform QC on completed course builds• Provide SME support to revise and migrate legacy content from hard-coded CMS to 2U’s proprietary digital learning platform• Manage high-volume JIRA tickets for live course fixes by researching and solving faculty-reported issues, communicating with stakeholders, and delegating external team fixes• Beta test and troubleshoot new tools and special projects Show less

  • Marketing Technology Analyst

    Jun 2021 - Sept 2022

  • Content Coordinator

    Sept 2018 - Jun 2021