Henry Tan

Experience

• 

  Credit Suisse

  Feb 2006 - Jul 2014

  • Management of configuration items and source codes in Serena Dimensions CM• Deployment management and execution of configuration items to multiple Banking related/Client Output Systems(T24,Opus, IBM onDemand, Assentis, Siebel, Broadvision, Intact) on multiple OS platform (AIX, Solaris, Windows)• Management of T24 Automated deployment tool Sofgen Change Management• Management of Continuous Integration/Delivery system for Java Application Platform• Conducts Bi-monthly Serena Dimensions CM tools training to newcomers in organization • Coordinate and manage Configuration Management T24 UAT/SIT and Portal UAT refresh activities Show less • Carry out daily operations of T24™ Production, UAT and SIT servers • Handling help desk calls of T24™ Production, UAT and SIT servers • Provide 1st level support for T24™ Production, UAT and SIT servers • Handle Helpdesk Management System tickets and distribution of helpdesk tickets to relevant personnel.• Support operations of Production Document Archiving System • Support operations of Client document processing Server(Opus)• Carry out and support month end operations of T24™ Production Servers.• Lead a team of IT Operation officers in a shift• Provide 1st Level point of escalation of daily IT Operation issues during active shift duty Show less • Carry out daily operations of T24™ Production, UAT and SIT servers • Handling help desk calls of T24™ Production, UAT and SIT servers • Provide 1st level support for T24™ Production, UAT and SIT servers • Handle Helpdesk Management System tickets and distribution of helpdesk tickets to relevant personnel.• Support operations of Production Document Archiving System • Support operations of Client document processing Server(Opus)• Carry out and support month end operations of T24™ Production Servers. Show less

  • Configuration Advisory Executive

    Jun 2013 - Jul 2014

  • Deployment Management Deputy Lead

    May 2012 - Jun 2013

  • Configuration Management Officer

    Oct 2010 - May 2012

  • IT Operations Officer- Shift Lead

    Aug 2007 - Sept 2010

  • IT Operations Officer

    Feb 2006 - Jul 2007
• 

  Bank of Singapore

  Jul 2014 - Aug 2017

  Service Manager (Change, Release and Environment Management)

  • Establish and maintain the Change Management Process• Chairing of Change Advisory Board for review and approval of production changes• Manage, coordinate, monitor and report on change process activities• Execution of deployment activities for Applications related changes• Audit and manage the Change Management process improvement cycle

• 

  Julius Baer

  Jul 2019 - now

  Change and Release Management

  • Responsible for change and release management. • Ensure and enforce compliance and adherence to standards in the areas of change management by all IT teams.• Initiate and coordinate IT change management activities.• Defines and manages IT change calendar.