Kiran Kharat

Experience

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  J.P. Morgan

  Apr 2016 - Sept 2017

  Fraud Prevention Analyst

  • Monitored and analysed transactions to detect and prevent fraudulent activities, safeguarding client accounts.• Conducted comprehensive investigations of suspicious activities using advanced fraud detection tools and methodologies.• Provided prompt and effective support to customers affected by fraud, restoring trust and ensuring service continuity.• Prepared detailed reports on fraud incidents, trends, and mitigation strategies for senior management review.• Collaborated with cross-functional teams to develop and implement proactive measures reducing future fraud risks.• Ensured compliance with regulatory standards and updated protocols to maintain the highest security levels.Impact: This role honed my skills in meticulous data analysis and client support. I monitored transactions to detect and prevent fraud, conducted thorough investigations, and provided expert advice to customers affected by fraud. This experience strengthened my attention to detail and ability to manage sensitive situations effectively. Show less

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  Barclays

  Jan 2018 - Sept 2018

  Senior Online Banking Technical Support Specialist

  • Provided top-tier support to online banking customers, resolving complex issues and ensuring seamless service delivery.• Utilised CRM systems to track and manage customer interactions, ensuring timely follow-ups and resolutions.• Coordinated with IT and product teams to troubleshoot and resolve technical issues, enhancing overall user experience.• Maintained up-to-date knowledge of online banking products and services to provide accurate information to customers.Impact: In this position, I provided high-level support for online banking customers, enhancing their experience by resolving complex issues and utilizing CRM systems for efficient follow-up. I collaborated with IT and product teams to troubleshoot technical issues, significantly improving user experience and achieving high customer satisfaction scores. Show less

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  Thomas Cook Group plc

  Feb 2019 - May 2019

  Business Development Executive

  • Identified and pursued new business opportunities, contributing to the expansion of the client base and revenue growth.• Built and maintained strong relationships with key clients and strategic partners.• Conducted market research to identify emerging trends and customer needs, tailoring sales strategies accordingly.• Presented and promoted company services to potential clients through various channels and networking events.• Negotiated and closed sales deals, ensuring client satisfaction and fostering long-term partnerships.• Collaborated with cross-functional teams to develop effective sales materials and marketing campaigns.Impact: At Thomas Cook, I identified and pursued new business opportunities, developed strong client relationships, and conducted market research to tailor sales strategies. This role enhanced my sales and negotiation skills and contributed to my understanding of market trends and customer needs. Show less

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  Mtl Masala

  Jun 2019 - Nov 2021

  Retail Sales Supervisor

  • Supervised a team of retail associates, ensuring high levels of customer service and efficient daily operations.• Trained, scheduled and mentored new employees, fostering a knowledgeable and motivated sales team.• Monitored sales performance and implemented strategic initiatives to achieve and surpass sales objectives.• Oversaw inventory management, including stock replenishment and loss prevention measures for maximising ROI.• Handled customer inquiries and resolved complaints promptly to maintain strong customer relationships.Impact: Supervising a team of retail sales associates, I ensured high levels of customer service and efficient store operations. I trained and mentored employees, managed inventory, and addressed customer inquiries, which developed my leadership and team management capabilities. Show less

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  PRUDENT MARKETS

  Feb 2022 - Jul 2022

  • Developed and executed comprehensive digital marketing strategies to boost brand awareness and drive website traffic.• Conducted thorough keyword research and implemented SEO best practices, improving search engine rankings.• Analysed website and campaign performance using Google Analytics, providing actionable insights to optimise marketing.• Coordinated and managed email marketing campaigns, achieving increased open and click-through rates.• Collaborated with the design team to create engaging and visually appealing marketing materials.• Managed PPC advertising campaigns and budgets to maximise ROI and lead generation.Impact: In this role, I developed and executed digital marketing strategies, conducted keyword research, and implemented SEO best practices. I also analyzed website performance using Google Analytics and coordinated email marketing campaigns, enhancing my skills in digital marketing and data analysis. Show less

  • Digital Marketing Executive

    Apr 2022 - Jul 2022

  • Digital Marketing Executive

    Feb 2022 - Mar 2022
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  George Richards Big & Tall Menswear

  Oct 2022 - now

  Customer Success Specialist

  • Consistently achieved and exceeded sales targets through effective product knowledge and upselling techniques.• Provided exceptional customer service by assisting clients with product selection and addressing inquiries, leading to increased customer satisfaction and repeat business.• Managed inventory control, ensuring timely restocking and accurate product displays to enhance the shopping experience.• Processed transactions efficiently using POS systems while maintaining high levels of accuracy and efficiency.• Collaborated with team members to streamline store operations and implement process improvements.Impact: I delivered exceptional customer service, achieved sales targets, managed inventory, and collaborated with team members to enhance store operations. This role strengthened my customer service skills and ability to manage retail operations effectively. Show less