Musa Marx

Experience

• 

  Vodacom

  Jul 2009 - Feb 2010

  Senior Cellular Consultant

  ◉ Led a team of consultants, enhancing collaboration and achieving team goals.◉ Provided expert in-store support for Blackberry and Apple devices, ensuring smooth operations and customer satisfaction.◉ Offered specialized 3G data support, resolving technical issues, and improving customer experiences.◉ Efficiently managed stock administration, including accurate capturing of stock data.◉ Excelled in customer service and support, consistently exceeding customer expectations and ensuring loyalty.◉ Achieved impressive sales results through effective communication and product knowledge.◉ Implemented impactful merchandising strategies, enhancing product visibility and sales.◉ Cultivated strong customer relationships, contributing to repeat business and referrals. Show less

• 

  DG ZA - Digital Generation

  Feb 2010 - Jul 2012

  Technical Support Manager / IT & Web Administrator

  ◉ Provided comprehensive technical support for hardware and software products, ensuring prompt issue resolution.◉ Logged warranty-related calls with manufacturers (Dell, HP, IBM/Lenovo) on behalf of clients, streamlining client assistance.◉ Contributed to Sales department by efficiently sourcing required products, enhancing overall operations.◉ Expertly assessed and resolved issues related to notebooks, PCs, flash drives, and hard drives, optimizing system performance.◉ Supervised hardware support for Old Mutual Clients, offering timely assistance and query resolution.◉ Successfully deployed WIM (Images) for diverse corporate entities, ensuring efficient system configurations.◉ Managed Lenovo AWSP for Old Mutual countrywide Internal Support, leading and overseeing a dedicated technical team.◉ Served as the capable IT Administrator for CPT and JHB branches, ensuring a functional network and operational efficiency. Show less

• 

  OSPREA LOGISTICS LIMITED

  Aug 2012 - Jan 2025

  As General Manager, I am leading both IT and logistics operations, aligning strategies to drive company growth and operational excellence across multiple regions.◉ Spearheading strategic leadership initiatives as the right-hand to the owner, overseeing both IT and logistics operations.◉ Leading ERP platform transitions and managing global IT infrastructure, including virtual machines (VMs) across multiple regions.◉ Driving continuous improvements in IT management and operational processes for greater efficiency and reliability.◉ Managing logistics operations and frequently travelling between the US, UK, and South Africa to oversee high-profile government clients and develop long-term partnerships.◉ Restructuring internal processes to reduce costs and improve profitability while overseeing complex contracts from bidding to delivery.◉ Balancing roles across IT, Spare Parts, Projects, and Accounting to ensure adaptability and versatile leadership.◉ Leading logistics operations after the departure of the Logistics Manager, ensuring smooth transitions and maintaining operational efficiency.◉ Recognised for outstanding leadership, achieving four promotions within eight years. Show less I am overseeing the company’s logistics processes, ensuring efficient supply chain operations to support international projects.◉ Assuming the responsibilities of the logistics manager, ensuring the smooth coordination of the company's logistics processes.◉ Managing supply chain operations, including inventory management, distribution, and transportation logistics for large-scale international projects.◉ Strengthening the efficiency and reliability of logistics functions to support large contracts and project delivery timelines. Show less As Project Manager, I am overseeing high-value projects, ensuring the successful delivery of key contracts across international markets.◉ Managing full-cycle project management for contracts worth up to $100 million, ensuring on-time delivery for international clients such as the European Union, United Nations, and African governments.◉ Overseeing contract bidding, execution, and delivery of over 100,000 vehicle-related parts and goods, achieving a 100% delivery success rate.◉ Directing projects related to vehicle maintenance, spare parts supply, and peacekeeping initiatives, consistently maintaining excellence in service and project delivery. Show less I am overseeing the procurement and supply chain of spare parts, ensuring timely and efficient delivery across international markets.◉ Stepping into the Spare Parts Manager role to oversee procurement, inventory management, and delivery of spare parts across international markets.◉ Managing supply chains for high-demand spare parts for vehicle maintenance, ensuring on-time delivery to clients globally.◉ Building strong vendor relationships to ensure consistent supply and availability of parts. Show less ◉ Managing company IT infrastructure across the United States, United Kingdom, and Africa regions, ensuring seamless operations and connectivity.◉ Administering Email Exchange and Apple MAC Servers while managing user access controls.◉ Conducting regular backups using Time Machine and managing key services, including DHCP, DNS, and FTP.◉ Overseeing VOIP Phone Systems, VPN setup, and providing remote support for international teams.◉ Assisting clients with technical inquiries regarding hardware and software products, logging calls for clients with faulty in-warranty FRUs with manufacturers like Dell, HP, and IBM/Lenovo.◉ Supporting the Sales department by sourcing required products and troubleshooting notebook, PC, flash drive, and hard drive faults.◉ Supervising hardware support for Old Mutual clients and deploying WIM (Images) for various corporate companies.◉ Serving as IT Administrator for CPT and JHB branches, ensuring network and employee operations are optimised.◉ Ensuring VM Servers are updated and operational, configuring Active Directory, DNS, DHCP, and VoIP telephone systems.◉ Managing SQL Database, phpMyAdmin, and performing monthly disaster recovery testing.◉ Monitoring anti-virus software logs daily and checking Terminal Server and Exchange Server for HDD space and updates.◉ Designing and implementing WIMS for a major South African bank, ensuring functionality across systems.◉ Providing product training on new software and hardware products, motivating technical support consultants through performance coaching.◉ Facilitating customer resolution for escalated calls, following up with unsatisfied customers to ensure issue resolution and satisfaction.◉ Implementing and maintaining software while managing complex infrastructures and data centre operations, demonstrating strong communication skills across IT environments.◉ Experienced in systems administration, maintenance, end-user training, and Office 365 Administration Show less

  • General Manager

    Jan 2020 - Jan 2025

  • Logistics Manager

    Jan 2018 - Jan 2025

  • Project Manager

    Jan 2018 - Jan 2025

  • Spare Parts Manager

    Jan 2015 - Jan 2025

  • IT Manager

    Aug 2012 - Jan 2025