Joel Saldanha (جويل سلدانها) - DME, MBA

Experience

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  Ice Cream Express

  May 1993 - May 1994

  Counter Sales Representative

  - Operations (Ice Cream Preparation)- Cash Handling (PoS)- Customer Service

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  24/7, Inc

  Jan 2000 - Jan 2003

  Human Resources Officer

  - Soft Skill Training- Recruitment- Human Resource Information System (HRIS)- Monthly Pay Roll/ Attendance Management- New Recruit Orientation (Presentations and Talks)

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  Excel Industries LLC

  Jan 2003 - Jan 2004

  HR Officer

  - HRIS (Built Employee Database)- Employee Satisfaction Survey (Evaluation of Questionnaire)- Payroll- New Recruit Induction

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  Techno Fibre Middle East Marine Services

  May 2004 - Nov 2005

  Purchase and Administration Officer

  - Technical Supervisor- Asset management- Purchase- Sales Coordination- Document Control- Internal Auditor

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  Government & Trade Services (Commodities Division), Intertek International Ltd. Dubai. UAE

  Dec 2005 - Feb 2013

  Technical Co-ordinator - Programme Management

  Overall Achievements- Development of a risk based shipment certification module that could offer selectivity- Preparation of a Vehicle Inspection guide for the SASO driven conformity programme in KSA- Accountability of 10 product conformity contracts (KSA, Kuwait, Egypt, Algeria, Madagascar, Nigeria, Tanzania, Uganda, Kenya, Russia)- Preparation of over 500 product assessment guides covering multiple countries- Accurate and fast delivery of technical consultancy to 17 offices globallyKey Deliverables- Technical & Operational Consultancy- Process Improvement- Programme Documentation Management and Control- Liaison with External Bodies (incl. Government Representatives and National/ International Standards Bodies)- Commodity Research for better understanding of compliance requirementsOthers- Strategic support to the Sales and Marketing team for building of new certification models which prove conducive to the Exporters.- New Recruit Orientation and Training (Technical and Operational)- Internal Auditor- Manufacturing Facility Assessor- Business Development and Proposal Handling- Team Developer and Supervisor- Repeat Training based on Business Requirements Show less

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  Cotecna Inspections SA

  Feb 2013 - Oct 2015

  Overall Achievements- Accurate preparation of documentation- Improvement in operational efficiency- Timely completion of audit schedulesKey Deliverables- Product Development (Designing of Product Certification schemes)- Contract Management- People Management- Technical Consultancy- Business Development- Contract Orientation & Training- Technical Representation- Tender Management- Auditing Overall Achievements- Revenue growth of over 130% for the year 2013 in the VoC revenue- Induction of new competent staff- Successful completion of audits for operating officesKey Deliverables- New VoC Contracts Structure Development- Auditing- Process Enhancements- Technical Consultancy- Contract Documentation Management- Contract/ Bidding Management- Business Development (Support to Sales and Marketing)- Training

  • Technical Manager - Product Development

    Apr 2015 - Oct 2015

  • Regional Office Manager - VoC, Technical Manager - Product Certification under ISO 17065

    Feb 2013 - Mar 2015
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  M. H. Alshaya Co.

  Nov 2015 - Jun 2024

  Senior Manager - Product Compliance

  ProfileManagement of product compliance covering the GCC, Levant, and Egypt as primary markets. Additional support is provided to other existing and new markets. Ensure product compliance at Customs as well as in-market conformity with a critical focus on KPIs.Overall Achievements- Responsible for a yearly business cost of approximately USD 3M covering product compliance.- My mentoring and guidance helped 2 members get recognized at the highest level (platinum) while others held gold and blue levels of recognition; for exemplary contributions to the business.- Successfully completed the Alshaya Leadership Programme (ALP).- Played an active role representing Alshaya to the Multi-National Companies Business Group (MCBG)- Year-on-year volume expansion (from certification of 500 pallets in 2016 to over 90,000 pallets in 2022).- Year-on-Year Saber registration renewal costs optimized by around 25%.- Redefined product assessment models which directly facilitated the increase of shipment volumes to key markets (KSA & Egypt) by an average of 50%- Consistently demonstrated cost optimization on compliance without altering quality of services received.- Implemented radical certification models that directly supported the business towards product movement (average of 1.5 days) across 3 key marketsKey Deliverables- People Management (Recruiting, Coaching, Mentoring)- Vendor Management (SLAs and Costs)- Stakeholder Management (Host and Local Brand Teams)- Strategic Planning (Business Vision, Project Management)- Cost Management (Incl. Budgeting)- Technical Consultancy & PR Show less

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  TIC Quality Control

  Jul 2024 - now

  Director - Conformity Programmes (Accreditations/ Product Certification/ Shipment Certification)

  Achievements- Collaborated and set up the Libya VoC contract.- Successfully steered the first ISO 17020 audit for HQ-Dubai (UAE) and obtained the accreditation with zero non-conformities.- Repeated the success with UAE and closed the audit of India Operations under ISO 17020 and GAFTA with zero non-conformities.- Closely directed the set-up of TICQC sales./ operations structure for India (Noida) as part of the expansion strategy.- Set-up the Finance and Payroll function for India Operations with the support of a third party SP.- Navigated collaborated with EIAC (UAE) for accreditation to ISO 17065.- Managed the bid for the Kenya PVoC tender.Key DeliverablesPeople Management: - Develop a team based on the business objectives through constant coaching and mentoring.- Based on the increase in contracts, define a robust organization structure that ensures efficiency and synergy across Operations, Contracts and Business Development.Contract Management: - Ensure all Accreditations are maintained.- Maintain close relationships with ministries of trade and industry across MENA and Far East to better understand accreditation and contract qualification criteria.Strategy:- Drive the Organization in qualifying for government owned conformity programmes across multiple product sectors.- Lead collaborative initiatives with accreditation bodies (ANAB, SAC-KSA, EIAC-UAE, GAC-GCC, TIC Council,) to accredit TICQC under ISO 17020, ISO 17065 and ISO 17021.- Ensure profitability through key decision making and efficient operations.- Qualify new entities globally, that comply with the accreditation requirements.- Focus on key geographic acquisitions (such as laboratories and inspection agencies) as well as opening new offices to improve the organization’s footprint globally. Show less