
Brittany Harris
Customer Service Representative

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About me
Clinician at Behavioral Health Services
Education

California State University-Fullerton
2008 - 2010Bachelor's degree Psychology
Hope International University
2013 - 2015Master of Arts (M.A.) Marriage and Family Therapy
Experience

Datafied
Jan 2012 - Sept 2017Customer Service RepresentativeManage several client accountsTrained new callers and callers moving into Customer Service Ensure HIPAA complianceProvide an escalated service for delayed and trouble cases Contribute innovative ideas to management in order to process orders more efficiently

A Quarter Blue
May 2014 - Aug 2015TraineeAQB Provides therapeutic services specifically to victims of sexual abuse/assault and their families) Provided therapy to individuals, couples, children, and family members impacted by sexual abuseCo-led women’s support groupLed and co-led art therapy group Created original prompts for art therapyAssisted in outreach and public information campaignsCollaborated with client’s psychiatrist to provide effective managed care

Beta Foster Care
Nov 2015 - Mar 2016FFA Social WorkerProvided case management services for foster children of various ages--infants through teenagersConducted foster child trauma-informed counseling and family counselingConducted foster parent trainingTransported for, and monitored visitationCollaborated with all collateral contacts to best serve foster youth

California Psychcare
Dec 2016 - Jun 2017QAS ParaprofessionalProvided one on one behavioral intervention for individuals with developmental disabilities. Provided behavior intervention, discrete trial training, social skills training, and parent education to families with developmental disabilities based on principles of Applied Behavior Analysis. Worked closely with supervisor and other instructors.Attended monthly professional development meetings.

KC Services
Sept 2017 - Feb 2018Substance Abuse CounselorPreparation for education / group sessionsFacilitate and lead group education sessionsDocumentation of progress notes after each session for each participantDocumentation of participant absencesReport to Program Director of any problems regarding client participation in programResponsible for class/group rostersCase management Collection of client fees Conduct individual interviews and assessments Prepare progress reports of participants when requested Conduct enrollments Conduct Addiction Severity Index interviews Show less

Behavioral Health Services
Feb 2018 - nowClinicianIndividual counseling, collaborating with patients on their treatment plan goals, facilitating group therapy and educational groups (Anger Management, Social Support group, Early Recovery Skills, Process Group, Life Skills, Relapse Prevention, Seeking Safety I and II). Case management services, transportation and supervision of facility residents, coordination of and supervision during events, conducting assessments, and collaborating with the clinical treatment team to provide best practice services. Show less
Licenses & Certifications

EMDR Basic Training
EMDRIAJul 2014
Sexual Assault Victim Counselor Training
Community Service Programs- Sexual Assault Victim ServicesJul 2009- View certificate

Crisis Prevention
CPIJan 2017 
Facilitator Certification
Prepare-EnrichApr 2014
Volunteer Experience
Victim Advocate
Issued by Community Service Programs (CSP, Inc) on Sept 2009
Associated with Brittany Harris
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