Shir Krantz

Experience

• 

  Israel Defense Forces

  Mar 2008 - Sept 2008

  Executive Assistant

  • Meetings coordination.• Schedule management.• Monitor and follow up on tasks.• Travel coordination.

• 

  IDF - Israel Defense Forces

  Feb 2009 - Mar 2011

  Human Resources Officer

  • Establishment and development of the staff in the unit.• Development of work procedures and promotion paths for all staff.• Create database.• Command and supervise the staff on professional matters.• Conducting frontal and telephone interviews.• Consultant in the field of studies, training, courses and the construction of a service track.

• 

  Unilever

  Nov 2015 - Jul 2016

  Organizational Consultant Project

  • Resolved manpower issues in the factory.• Improving performance metrics by motivating the employees.• Conducting frontal interviews with the factory employees.

• 

  EL AL Israel Airlines

  Sept 2016 - Sept 2020

  International Flight Attendant

  • Serving the company's clients on its flights in the luxury classes.• Providing creative solutions to problems in the field under pressure.• Creating a great costumer experience.• Adaptability to a changing schedule and work at unconventional hours.• Teamwork, high self-discipline, kindness, patience and representativeness.

• 

  Wolt

  Oct 2020 - Jun 2023

  • Managing growth of venues by improving venue performance through strong portfolio analysis and active account management.• Building long-term restaurant relationships, and being the key communicator between operations and restaurant partners.• Work with the marketing team to plan and execute campaigns together with restaurant partners.• Using data to help optimize venue performance by improving key metrics (KPI). • Customer Obsessed: provide customers with a great experience.• Team Oriented: Work with a team of fellow Support Associates and with the other Operations and Product teams to communicate any problems.• Communication: communicate with courier partners, customers and merchants.

  • Account Manager

    Jun 2022 - Jun 2023

  • Business Development Manager

    Jul 2021 - Jun 2022

  • Support Associate

    Oct 2020 - Jul 2021