Yong Cho

Experience

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  CDM Service Inc

  Dec 2007 - May 2012

  Service Operation Manager

  ● Increased productivity of assembly line by 40% while maintaining 99% accuracy rate by designing dual-line formation of testbeds on the factory site.● Reduced redundant tasks and increased productivity of QA processes by developing new software add-ons that complement existing IT infrastructure and ERP systems.● Investigated inventory discrepancies and made proposals to the directors, procurement team, and quality team to take one or more of the following options: resale, return to vendor, customer induced damage, out of warranty.● Analyzed, consolidated, and reported the supply & demand forecasts and the entire supply chain ecosystem (in-transit, warehouse, and upcoming shipments) to maintain optimal inventory level.● Planned and executed numerous projects that successfully converted excess, no-demand inventory into high-demand runner parts. Show less

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  SAMSUNG SDS

  May 2012 - Apr 2016

  Systems Operations Center Manager

  ● Wrote, updated, and ran MSSQL and Oracle SQL queries on a daily basis to view/chart performance data to provide continuous KPI and service improvement across the system engineering team and its support desk team.● Implemented key service KPI matrix and set a new resolution time average of 10 minutes or lower.● Managed ticket system/dashboard enhancement involving multiple engineering teams to collect requirements to relay chart, category, and other relevant information to the developers.● Provided technical training of Unix commands, basics of SQL, and escalation procedures to help desk staff members on a regular basis.● Wrote SOPs for tasks requiring strict guidelines: running various shell scripts in a production environment. Show less

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  Apple

  Apr 2016 - Jul 2017

  Worldwide Enterprise Server and Education Support Advisor

  ● Established and created APAC escalation matrix to utilize for other advisors to utilize when covering shifts with limited support during night shift hours.● Evaluated current processes and devised new ways to handle workflow.● Collected requirements for the content management team to help create a language specific training guide utilized by APAC advisors to provide technical support to customers speaking in the language of Korean; read scripts to ensure proper dialect usage and culture references were utilized, recommended changes where necessary; helped facilitate the recording of written script for company-wide deployment. Show less

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  Chingu

  Aug 2023 - Sept 2023

  Full Stack Engineer

  A group of fullstack developers/engineers worked on a 6 week project to create an auction site using Next.js, prisma, planetscale, tailwindcss, and typescript.