Mohammad Anwar

Experience

• 

  ETISAL International Group

  Apr 2011 - Apr 2011

  Customer Service Representative

  - Providing the customers with needed information and and resolving the customers' problems.

• 

  Wasla Outsourcing

  May 2011 - Oct 2011

  Customer Service Representative

  - Providing the customers with needed information and resolving the customers' problems.

• 

  Americana Egypt

  Nov 2011 - Jan 2012

  Customer Service Representative

  - Handling and resolving customer conflicts.

• 

  Seif group

  Feb 2012 - Oct 2015

  Customer Service Representative and Internal Controller

  - Handling customers’ complaints and developing the appropriate solution to ensure customers’ satisfaction.- Undertaking regular inventory and reviewing requests for new supplies.- Preparing regular internal reports on customers’ complaints and solution actions taken.- Recommend appropriate changes to reduce customers’ complaints.

• 

  The American University in Cairo

  Nov 2015 - Jan 2018

  Accountant

  - Working on (SAP, Banner and, Oracle) systems.- Operating and Settlement of the financial transactions of students of (School of Business - School of Continuing Education (SCE) - School of Science and Engineering).- Uploading the bank report and settlement of financial records of Academic Students.- Updating system of student’s information (Banner System) with student’s transactions (Payments, Refunds, and Scholarships) immediately.- Cooperate with AUC variant departments to present customer-oriented service and solve student’s financial problems.- Providing and assuring accuracy on all daily cash reports for collections and disbursements.- Collecting cash, checks and credit card payments from students and customers.- Providing with accurate information to referrals, walk-in and telephone clients.- Performing critical duties related to cashiering services as cash count and verifying custody.- Deliver the checks of customers and suppliers.- Answer customers’ questions and provide information on procedures and policies. Show less

• 

  Manarat Al-Mostaqbal American School

  Feb 2018 - now

  Assistant Executive Director

  - Assisting the executive director in organizing, planning and implementing strategy.- Ensuring School's policies are followed.- Making appointments and managing the Executive Director's schedule.- Answering phone calls, taking messages and sorting mail.- The school office manager is generally also in charge of handling all employee relations.- Responsible for attending meetings and conferences and writing reports.- Responsible for planning and organizing events. Show less