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Alfonso Jiron

Alfonso Jiron

Trainer & Quality Analyst

Followers of Alfonso Jiron323 followers
location of Alfonso JironEast Stroudsburg, Pennsylvania, United States

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  • Timeline

  • About me

    Senior Product Manager

  • Education

    • UNA

      2013 - 2017
      English Teaching ENGLISH LANGUAGE AND LITERATURE/LETTERS

  • Experience

    • Convergys

      Dec 2010 - Aug 2012
      Trainer & Quality Analyst

      Call center. I worked in different departments in leadership and coaching roles.Key achievements:-Reaching a trainer position at an early age of 19 years of age.-Graduating multiple groups of new hires successfully under a heavyovernight schedule.

    • Amazon

      Sept 2012 - Sept 2015
      Team Lead

      I worked in different departments in customer service, leadership & coaching roles.Key achievements:-Reducing learning curve of new hires with 2 different programs.-Reaching a higher position after 6 months of being hired.-I started off a as a Customer Service Agent in Amazon.com, quickly ascended to Search & Rescue.-Then became the Team Lead in different departments (Large Items, Dart, ESCAN).

    • Centro Cultural Costarricense Norteamericano

      Sept 2015 - Sept 2017
      English Teacher

      English teaching institution. I taught all ages, also administered leveling tests fornewcomers and TOEIC exams.

    • Outer Space Coders

      Aug 2016 - Apr 2019
      Project Manager

      Sofware development company. I managed projects (websites & apps) under theSCRUM methodology. I also participated in launching new marketing and sales initiatives.Key achievements:-Managing over +50 successful development projects.-Business development through B2B meetings.-Creation of new products and services for the company.

    • GreenSlate

      Apr 2019 - Apr 2022
      Product Designer

      -Led product deliveries for major film studios (Netflix for ex).-Defined payment integrations for major banks like Chase, Wells Fargo, JP Morgan.-Assisted in Test Flows creation for QA Automation.-Competitor Analysis.-UI/UX

    • ABS Payroll & Accounting

      Apr 2022 - now
      Software Business Analyst

      -Product Manager-Backlog & Roadmap definition for Onboarding & Accounting.-Regression Testings & Sprint Sign Offs.-UI/UX-Nearshore Team Administration

    • Vensure Employer Services

      Oct 2022 - now
      Software Business Analyst

      -SME for Tools in the Entertainment Industry: -Onboarding, Time Cards, Payroll, Accounting.-Roadmap prioritization & Backlog definition.-Regression Testings & Sprint Sign Offs.-UI/UX-Custom Reports Development (SQL)-Data Migrations

  • Licenses & Certifications