Vinayak Shetty

Experience

• 

  Intelenet Global Services Private Ltd.

  Nov 2008 - Dec 2009

  Customer Account Executive

   Handling Customer issues and grievances regarding the services offered by Vodafone Essar Ltd. Resolving Customer Grievance mail, letters. Maintaining monthly, Quarterly & Yearly MIS of total number of complaints received and resolution provided and same forward to Senior Manager for the review. Design process/systems notes for further implementation for process improvement & cost cutting. Carry out analysis and provides insight in to top 10 complaints/Queries and means to improve the resolution TAT and identify the improvement opportunities and process gaps. Show less

• 

  Tata Consultancy Services

  Dec 2009 - now

   Handling backup through Veritas Netbackup and Commvault Master Server, Media Server and Clients. Configuring Backup for SQL, Oracle, SAP agents by creating backup script for the same. Ensuring that admin level rights have been assigned to backup user to perform backup operation. Solving tickets and change requests solving queries via mail or phone call. Performing various restore operation including snapshot restore, SQL DB restoration, SAP, Oracle and flat file restoration etc. Creation of Storage Unit and Storage Unit Group, Troubleshooting backup failures with different error codes, issue on Tape Library, Media Agents and Commserver. Proactively monitoring the backup infrastructure and taking necessary measures to ensure maximum uptime. Maintaining, monitoring and troubleshooting the backup issues. Documenting the problems description, action taken and action needed on issue, Logging cases with vendor doing follow-up and resolving issues. Co-ordinating with relevant teams for closing issue and query. Show less • Operated on SAP - Material Master (PRD 500, PMA, PMM, PRM 654, PRM 652) for Dow Chemical clients• Gathered material requirements from clients, created requirements in INCA, and distributed them in SAP as per business rules and client requirements before sending them to the Logistics Department• Maintained details about gross & net weight, product hierarchy, shelf life, inspection intervals, sales BOM, and sales organization extension in ECC Material Master• Documented storage locations, procurement types & other details in MRP master data and ensured accurate signals for quantity and dates generated by MRP like lead times, MOQs, lot sizing, and safety stock to minimize excess• Dealt with customer queries and resolved major incidents on Purchase Order, Gross & Net Weight, Shelf Life, Trade Product, Sales Order, Item Category and Loading Group• Developed Quality Reports, Dashboards, Process Documents, Roster & Audit of teammates every month• Conducted training sessions for new joiners Show less  Processing invoices related to Hardware, Software and Network Links, based on the Purchase Order (PO) of UK IT Procurement verifying the invoices. Maintaining a Excel tracker for all invoices received, and providing Dashboard, Report to top management on monthly basis.  Processing Invoice through Oracle software and preparing monthly MIS report on number of invoices processed and providing the status to top management. Uploading all the invoices in finance GROSS (Ultimatix) once we receive approval from all the stakeholders. Solving the exception regularly & follow up for discrepancy cases by taking call from vendors and other important stakeholders. Processing Data circuits, network related Invoices and company paid network link bills by coordinating with SDO's, Finance, Operations Team & Vendors. Analyzing the quality of the workflow and make improvement for its betterment. Preparation of report based on management request. (Preparation of dash board, pending reports send to finance report, vendor bifurcation report etc). Vendor follow up for invoices and cdr files, billing discrepancy and missing invoices.  Preparation of Provision file and Reconciliation for finance month wise. Show less

  • IT Analyst

    Aug 2018 - now

  • Business Process Lead (DOW chemicals - Supply Chain Management)

    Apr 2014 - Jul 2018

  • Senior Process Associate

    Dec 2009 - Apr 2014