Panda M.

Experience

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  Wild Island Family Adventure

  May 2010 - Sept 2010

  Food Runner

  Wild Island Waterpark• Responsible for providing prepared food to the guests according to all of the Health and Safety. guidelines• Assist with general department cleaning.

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  Wild Island Family Adventure

  May 2011 - Sept 2011

  Food Runner

  Wild Island Waterpark• Responsible for providing prepared food to the guests according to all of the Health and Safety guidelines.• Assist with general department cleaning.

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  Wild Island Family Adventure

  May 2013 - Feb 2014

  Food and Beverage Cashier

  Wild Island Coconut Bowl• Responsible for handling money transactions for orders and delivering food to the guests. • Assist with general department cleaning. • Maintaining cleanliness that complies with Washoe County Health Department food sanitation requirements and Wild Island standards.

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  Galaxy Theatres

  Feb 2014 - Aug 2014

  Floor Staff

  • Selling tickets, cash register operation, guest service, checking tickets, providing information, answering phones, crowd control, food preparation• General Inspections, trash removal, theatre maintenance, stocking, cleaning, sweeping/mopping

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  Sierra Medical Services Alliance (SEMSA), MedExpress

  Jun 2014 - Oct 2017

  Wheelchair Transport Specialist

  • Transported patients with non-emergent needs to and from doctor’s offices, diagnostic testing centers, outpatient clinics, hospitals, or nursing homes. Long distance transports across the West Coast.• Responsible for maintaining accurate and complete transport paperwork and delivering all paperwork in a confidential and orderly manner to dispatch after each shift.• Performance of tasks involving wheelchairs, oxygen tanks, mechanical lifts, and hand trucks. Assisted dispatch with calls, scheduling, and documentation. Show less

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  Subway

  Aug 2014 - Nov 2014

  Sandwich Artist

  • Uses Point of Sale system/cash register (cashier) to record the order and compute the amount of the bill. Collects payment from guests and makes change.• Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.• Prepares food neatly, according to formula, and in a timely manner.• Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.• Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.• Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the Wash, Rinse, and Sanitize method of cleaning.• Performs light paperwork duties as assigned. Show less

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  Wells Fargo

  Jul 2016 - Jul 2017

  Bank Teller

  • Performed routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.• Completed operational activities while minimizing risks under established policies.• Interacted with customers to build relationships and identify information and services to meet customers’ financial needs.

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  Apple

  Mar 2018 - Feb 2020

  • Monitored customer repairs and maintained communication throughout the repair journey.• Managed and oversaw all operational activities in the repair room such as inventory management, part movement, and repair timelines. • Assisted customers by troubleshooting, diagnosing, and resolving mobile hardware and their accompanying software.• Documented all pertinent user information, the nature of the problem, and how it was resolved with accuracy in all supported systems. • Created personal, professional relationships with customers to uncover their needs and find a personalized solution. • Shared product knowledge with customers to instill confidence in device use.

  • Genius Admin

    Sept 2019 - Feb 2020

  • Technical Specialist

    Jul 2019 - Sept 2019

  • Specialist

    Mar 2018 - Jul 2019
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  Apple

  Jan 2021 - Jun 2023

  • Assisted customers by troubleshooting, diagnosing, and resolving issues with Apple hardware and their accompanying software. • Performed hardware repairs on iPhones and Macs.• Documented all pertinent user information, the nature of the problem, and how it was resolved with accuracy in all supported systems.• Supported training of new technicians, providing and receiving feedback around customer interactions, technical knowledge, and system-based knowledge. • Monitored customer repairs and maintained communication throughout the repair journey.• Managed and oversaw all operational activities in the repair room such as inventory management, part movement, and repair timelines.• Spearheaded two COVID shutdown initiatives for the repair room; contacted all customers, created a strategy for pickups and for devices being left in-store during closure. • Created an Inclusion and Diversity area so the team could foster a stronger sense of community and to inform them of upcoming market and company-wide Inclusion and Diversity events.• Designed and coordinated trainings in different areas of the store that were lead through the team, empowering them to share their knowledge and expertise with others.• Assisted Leadership team with day-to-day responsibilities and ensured operational readiness and sustainability.

  • Genius

    Aug 2021 - Jun 2023

  • Genius Admin

    Feb 2020 - Aug 2021

  • Lead, In-Store Experience

    Jan 2021 - Jul 2021
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  N/A

  Dec 2023 - Mar 2024

  Freelance Video Editor