Heidi Ganser Lang

Experience

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  Pier 1 Imports

  Jun 2008 - May 2009

  Assistant Store Manager

  The Assistant Store Manager acted as the primary backup to the Store Manager by maintaining daily and monthly sales goals and customer service standards, visual merchandising, including floor planning and set-up, and upheld store policy and branding through coaching of associates. While employed with Pier 1, I had the opportunity to practice my space planing skills, while gaining experience in management and employee mentoring.

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  Wells Fargo Home Mortgage

  Jun 2009 - Oct 2013

  My responsibilities included managing the activities and operations of a 15 person loan production team while meeting closing deadlines and Federal underwriting guidelines. I was responsible for hiring, coaching, motivating, and mentoring direct reports, performance management, termination, salary negotiations, and HR actions. I set and achieved goals for the team, as well as monitored monthly metrics and forecasting. My role also consisted of fielding customer concerns and formulating work procedures.-Achieved Top 10 in the nation for customer loyalty survey responses six out of 12 months and achieved the #3 highest customer loyalty in the nation for the 2012 fiscal year-Effectively acted as a liaison between upper management, sales, and production and established team procedures resulting in faster turn times and greater positive customer service responses-Successfully established and organized the department’s compliance team to more efficiently monitor government regulations, mortgage pricing, new applications, and department purchasing and budgeting-Participated in a national Wells Fargo staffing conference in Dallas, TX in January, 2013 and the National Customer Service Conference in Phoenix, AZ in April 2013 Show less Responsibilities included providing work direction to a team of 15 processors, including motivating and coaching to loan production and customer loyalty, reporting and tracking daily activities, team progress and compliance, and enforcing Wells Fargo’s policies, procedures and guidelines.-Acted as a Subject Matter Expert for Financial Reform, including preparing and facilitating a department wide training session regarding government guideline changes in mortgage-Participated in the Alliance Customer Service Improvement Committee— a group of four managers and me who met monthly to brainstorm, prepare, and roll out activities, processes and incentives to improve customer loyalty scores Show less

  • Loan Administration Manager

    Sept 2011 - Oct 2013

  • Team Lead/ Loan Document Specialist

    Mar 2010 - Sept 2011

  • Loan Document Specialist

    Jun 2009 - Mar 2010
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  Colorado Space Solutions

  Nov 2013 - Oct 2015

  Sales and Operations Manager

  I was responsible for tracking and reporting sales data and labor costs to company owners, as well as managing all customer concerns. My daily responsibilities included scheduling and managing installation crews and client consultations, and implementing consistent procedures between the design/sales team and operations. I also acted as a design and sales consultant, visiting clients in their home, creating a custom storage solution, negotiating pricing and following through the design and installation process.-Successfully solicited for and hired several designers through social media platforms and performed all on-boarding and training-Designed a system to track job profitability through cost of materials, labor, travel time, and commission payouts-Created a Customer Relationship Management (CRM) tool to manage customer concerns and warranty follow-up projects-Member of the National Association of Professional Organizers"Heidi came to our home for a design consultation. She was punctual, courteous and very knowledgeable about her company's products. Heidi was very thorough when investigating our requirements and provided a design that met our needs and then suggested lower-cost alternatives for our limited budget. Throughout the process she followed up with us to ensure we had all of the information needed. We thoroughly enjoyed working with her."​- Pam, Satisfied customer, May 2014"Heidi was great- very professional and quick to respond to questions and concerns. She created several different drawings for me and really wanted me to be happy."- Kim, Satisfied customer, April 2014 Show less

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  Denver's Early Childhood Council

  Nov 2015 - May 2022

  My primary duty was to coordinate and execute the Rocky Mountain Early Childhood Conference (RMECC) including all event oversight, logistics, and finances, program curation, event communications and branding, registration, exhibitor management, attendee experience, and sponsorship.RMECC is a program of Denver's Early Childhood Council. The 2-day annual conference features over 100 workshops, two keynotes, and serves over 3,500 early childcare professionals. The event generates over $100,000 in sponsorship and has an operating budget of over $600,000.I also supported the Council in an operational capacity, including facilitating communications with the Board of Directors, assisting with internal operating policy and procedures, overseeing staff engagement, and supporting HR.-Worked entirely remote from Minnesota fall 2019 to Spring 2022-Since taking over event sponsorship acquisition in 2019, attracted 10 first time sponsors, generating over $70,000 annually-Fully coordinated and executed a virtual event in 2021; increased registration by over 40% and drew an audience from 45 states-2020 event was canceled 48 hours before it was scheduled to begin due to the COVID-19 pandemic; was able to pivot to virtual sessions within that timeframe and hosted another three days of virtual sessions later in the month-Increased in-person attendance numbers by 27% from 2017 to 2018 and increased outreach audience by 43%-Implemented a registration process using Cvent software, including the design of the event website and mobile app; achieved 63% attendee engagement on the first year of the app roll-out; achieved over 70% engagement the second year-In 2021, converted the office to full-time remote/hybrid, including facilitating an office move and downsize in physical space by 40%. Move logistics included digitizing files, organizing and discarding office clutter, managing improvements to the new space, and implementing desk hoteling software Show less Prior to taking on sole responsibility of RMECC, I was responsible for all internal operations and logistics, and coordination of Council special events. I supported the office environment by ensuring all general office operations, meetings, human resources, and technology needs were met.-Negotiated and managed all operational vendor relationships, provide executive assistance, and acted as a liaison to our Board of Directors-Maintained a budget for staff development and engagement, including coordinating all staffmeetings, training, recognition, and board/partner events-Implemented and maintained office and HR systems, standards, and policies for the staff andboard; facilitated new staff on-boarding and support recruitment and hiring efforts-Coordinated all conference logistics for RMECC, including budgeting, registration, exhibitor management, and onsite vendors, and supported sponsorship acquisition, communications, and programming-Proficient in Microsoft Suite, Office 365/SharePoint, Cvent Event Management Software, andBoardEffect board management software Show less

  • Director of Major Events

    Apr 2020 - May 2022

  • Manager of Stakeholder Engagement

    Nov 2015 - Apr 2020
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  OrgaNice Professional Organizing Services

  Nov 2021 - Nov 2022

  Lead Organizer
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  Juniper Organizing

  Nov 2022 - now

  Owner

  I offer home and small office organization for the Twin Cities eastern metro and the Saint Croix River Valley. With a degree in interior design, job experience as a closet designer, and a strong background in process management, my honest and direct approach will help you see your possessions from a new perspective. We will determine what is adding value to your life, and what is sapping your energy. I specialize in decluttering, lifestyle coaching, and custom organizational solutions that will last, and help you create a living space you can be proud of. Show less