Felipe B. Silva

Experience

• 

  Braslimpo Comercial Ltda.

  Jun 2006 - Jan 2008

  IT technical assistant
• 

  Província Franciscana da Imaculada Conceição do Brasil.

  Feb 2008 - May 2009

  IT Assistant (local and field).
• 

  Grupo RW

  May 2009 - Apr 2010

  IT Technician (field).
• 

  Neovia Telecom

  Apr 2010 - May 2013

  Analyst Network Operations Center (Pleno)

  Management of the IP network (backbone, backhaul and clients) through tools such as – SNMPc, Nagios, Cacti (MRTG) and PRTG. Proactive assistance in case of unavailability of access and services, contacting operators and partner companies to recover data links (LPs). Answering customer trouble tickets, carrying out troubleshooting on telecommunications equipment. Support for other team members, as well as field teams (maintenance and implementation) and first level (technical support). Expertise in data link activation and migration projects, configuration and support for Routers on the WAN network, configuration (RIP, OSPF, EIGRP and BGP), execution of tasks such as configuration analysis, report management and SLA control. IP network (backbone, backhaul and clients) through tools such as – SNMPc, Nagios, Cacti (MRTG) and PRTG. Proactive assistance in case of unavailability of access and services, contacting operators and partner companies to recover data links (LPs). Answering customer trouble tickets, carrying out troubleshooting on telecommunications equipment. Support for other team members, as well as field teams (maintenance and implementation) and first level (technical support). Expertise in data link activation and migration projects, configuration and support for Routers on the WAN network, configuration (RIP, OSPF, EIGRP and BGP), execution of tasks such as configuration analysis, report management and SLA control. Skills: Local Area Network (LAN) Show less

• 

  Capgemini

  May 2013 - Oct 2015

  Infrastructure Analyst

  Expertise in the development and implementation of logical / physical infrastructure projects for telecommunications networks, architecture design, support for routers, switches, wireless controllers, access points, firewalls (ASA / Firepower), Radius / Tacacs Services, UCS Servers, implementation of LAN and WAN protocols, advanced troubleshooting in R&S, support to team members acting in the technical leadership of projects.

• 

  Dimension Data

  Jun 2016 - Sept 2023

  Infrastructure Analyst

  Expertise in the development and implementation of logical / physical infrastructure projects for telecommunications networks, architecture design, support for routers, switches, wireless controllers, access points, firewalls (ASA / Firepower), Radius / Tacacs Services, UCS Servers, implementation of LAN and WAN protocols, advanced troubleshooting in R&S, support to team members acting in the technical leadership of projects.

• 

  NTT

  Oct 2019 - now

  Expertise in the development and implementation of logical/physical network infrastructure projects for telecommunications, architectural design, configuration of routers and switches, configuration and operation of firewalls (Cisco(ASA/Firepower)/Check Point/Palo Alto), knowledge of wireless controllers and access points , working on projects to implement Radius/Tacacs, SAML, MFA, SWG services, operation of UCS servers, advanced troubleshooting in R&S and FW, support for team members acting in the technical leadership of projects. Show less

  • Sr Infrastructure Analyst

    Jul 2023 - now

  • Infrastructure Analyst - Sec

    Oct 2019 - Sept 2023