Satyam Varma

Experience

• 

  The Lalit Suri Hospitality Group

  Dec 2015 - Apr 2016

  Industrial Trainee

  Successfully completed the industrial training in all the four major departments i.e. Food production, Food and beverage service, Front office and Housekeeping.

• 

  The Zuri Hotels & Resorts

  Jul 2018 - Oct 2019

  Guest service associate

  • Dealing with and resolving guest’s complaints without escalating it to Duty Manager.• Room Management• Keeping a track on long stayer billings and part settlement.• Maximize room revenue through up selling. • Make C-Form of foreigner guests.• Handling reservation calls and dealing with guest booking.

• 

  DusMinute

  May 2021 - Jul 2021

  Operations Intern

  - Manage & Train cluster of stores staff's. - Ensure smooth operations of cluster of stores. - Assist Chief Procurement Officer in promotional weekly and monthly offers. - Ensure all staff's including store manager follows SOP- Ensure store profitability - Approves customer refunds.- Ensure online customer satisfaction across cluster of stores. - Ensure Online orders delivery time should be minimum.

• 

  Croma

  May 2022 - now

  o Focusing on Conversion Rate, Improving Margins, Business development and Achieving Store Sales Target.o Preparing Stores Dashboard, Target sheet, Sales and Incentive tracker.o Managing Shrinkage and reviewing Repair Allocation.o Segmentation, Buying Pattern and Customer Insights.o Executing SMART audits and implementing actionable.o Briefing Store team, leading sales team and cross functional training.o Implementing and complying as per all the SOPs & policies set by the organization. Show less

  • Store Manager

    May 2024 - now

  • Store Incharge

    Sept 2023 - May 2024

  • Assistant Store Manager

    May 2022 - Sept 2023