
Ahmed Aalag
BUDGETING & PLANNING ANALYST

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About me
Railways Operation Zone Manager | Led Diverse Team, Customer Service
Education

The American University in Cairo
2010 - 2011Foundation degree Accounting and Financestudied accounting

Helwan University Cairo
2006 - 2011Bachelor of Commerce (B.Com.) Accounting and FinanceActivities and Societies: debate team studied accounting.

The American University in Cairo
2011 - 2012Accounting career certificate Accounting and Finance 3.2
Experience

Marine and Engineering Services Company - MESCO
Mar 2013 - Dec 2013BUDGETING & PLANNING ANALYSTOversaw day-to-day financial operations, managed accounts, and upheld financial integrity.

Etisalat Egypt
Dec 2013 - Sept 2023Oversaw multiple locations, improving sales, customer satisfaction, and overall performance.Analyzed data to make data-driven decisions, implementing new training programs and marketing strategies.Collaborated with departments to streamline processes and improve operations.Achievements:Achieved significant improvements in sales and customer satisfaction.Implemented new training programs and marketing strategies.Collaborated on improving inventory management, resulting in cost savings. Show less Job Description:Represented the company effectively with comprehensive product knowledge.Conducted market research to align solutions with consumer needs.Managed, motivated, and advised a team of sales representatives.Achieved company objectives through strategic planning and forecasting.Established and nurtured client relationships.Achievements:Decreased store Opex, positively impacting profit margins.Supported team expansion, enhancing client share and experience.Improved store quality, increased market share, and achieved 100% headcount. Show less
Sales Manager
Jul 2022 - Sept 2023Retail Area Manager
Jul 2021 - Jul 2022Outlet Manager
Apr 2018 - Jun 2021Senior Sales Executive
Jan 2016 - Mar 2018Sales Executive
Dec 2013 - Jan 2016

RATP Dev Mobility Cairo
Sept 2023 - Jan 2024Railways Operation Zone ManagerLed a diverse team of 70-100 members in ensuring efficient railway operations.Prioritized continuous team development and training for enhanced efficiency.Maintained high customer service standards, exceeding KPIs.Actively participated in testing and commissioning of station equipment.Enforced rigorous safety measures, fostering a positive safety culture.Achievements:Successfully managed team performance improvements.Contributed to innovative solutions enhancing customer experience.Ensured strict safety compliance, achieving incident-free operations. Show less
Licenses & Certifications

Career coaching
Career coaching egyptApr 2016
Life coaching
LCE - LIFE COACHING EGYPTOct 2015
Basic communication
Etisalat MisrOct 2014
Wow customer experience course
Etisalat MisrJan 2014
NLP
LCE - LIFE COACHING EGYPTJan 2015
Foundation certificate in accounting
The American University in CairoJan 2011- View certificate

Smartia Business Simulation
Dynamic InternationalAug 2022 
Foundation of everyday leadership
CourseraJul 2022
Customer centric sales methodology
MARCORY PROMOTIONOct 2018- View certificate

Customer Experience: Journey Mapping
LinkedInFeb 2021
Languages
- arArabic
- enEnglish
- frFrench
- swSwedish
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