Ahmed Aalag

Ahmed Aalag

BUDGETING & PLANNING ANALYST

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location of Ahmed AalagGothenburg, Västra Götaland County, Sweden

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  • Timeline

  • About me

    Railways Operation Zone Manager | Led Diverse Team, Customer Service

  • Education

    • The American University in Cairo

      2010 - 2011
      Foundation degree Accounting and Finance

      studied accounting

    • Helwan University Cairo

      2006 - 2011
      Bachelor of Commerce (B.Com.) Accounting and Finance

      Activities and Societies: debate team studied accounting.

    • The American University in Cairo

      2011 - 2012
      Accounting career certificate Accounting and Finance 3.2
  • Experience

    • Marine and Engineering Services Company - MESCO

      Mar 2013 - Dec 2013
      BUDGETING & PLANNING ANALYST

      Oversaw day-to-day financial operations, managed accounts, and upheld financial integrity.

    • Etisalat Egypt

      Dec 2013 - Sept 2023

      Oversaw multiple locations, improving sales, customer satisfaction, and overall performance.Analyzed data to make data-driven decisions, implementing new training programs and marketing strategies.Collaborated with departments to streamline processes and improve operations.Achievements:Achieved significant improvements in sales and customer satisfaction.Implemented new training programs and marketing strategies.Collaborated on improving inventory management, resulting in cost savings. Show less Job Description:Represented the company effectively with comprehensive product knowledge.Conducted market research to align solutions with consumer needs.Managed, motivated, and advised a team of sales representatives.Achieved company objectives through strategic planning and forecasting.Established and nurtured client relationships.Achievements:Decreased store Opex, positively impacting profit margins.Supported team expansion, enhancing client share and experience.Improved store quality, increased market share, and achieved 100% headcount. Show less

      • Sales Manager

        Jul 2022 - Sept 2023
      • Retail Area Manager

        Jul 2021 - Jul 2022
      • Outlet Manager

        Apr 2018 - Jun 2021
      • Senior Sales Executive

        Jan 2016 - Mar 2018
      • Sales Executive

        Dec 2013 - Jan 2016
    • RATP Dev Mobility Cairo

      Sept 2023 - Jan 2024
      Railways Operation Zone Manager

      Led a diverse team of 70-100 members in ensuring efficient railway operations.Prioritized continuous team development and training for enhanced efficiency.Maintained high customer service standards, exceeding KPIs.Actively participated in testing and commissioning of station equipment.Enforced rigorous safety measures, fostering a positive safety culture.Achievements:Successfully managed team performance improvements.Contributed to innovative solutions enhancing customer experience.Ensured strict safety compliance, achieving incident-free operations. Show less

  • Licenses & Certifications

    • Career coaching

      Career coaching egypt
      Apr 2016
    • Life coaching

      LCE - LIFE COACHING EGYPT
      Oct 2015
    • Basic communication

      Etisalat Misr
      Oct 2014
    • Wow customer experience course

      Etisalat Misr
      Jan 2014
    • NLP

      LCE - LIFE COACHING EGYPT
      Jan 2015
    • Foundation certificate in accounting

      The American University in Cairo
      Jan 2011
    • Smartia Business Simulation

      Dynamic International
      Aug 2022
      View certificate certificate
    • Foundation of everyday leadership

      Coursera
      Jul 2022
    • Customer centric sales methodology

      MARCORY PROMOTION
      Oct 2018
    • Customer Experience: Journey Mapping

      LinkedIn
      Feb 2021
      View certificate certificate