Marisa Meleca

Experience

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  STAPLES Canada

  Oct 2005 - Aug 2008

  Customer Service Representative

  - Provide excellent customer service- Maintain strong problem-solving skills- Handle customer transactions and returns- Train coworkers- Leadership demonstrated through organizing and efficiently running the Kiwanis Club back to school fundraiser in 2007 including exceeding operational target

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  Union Market

  Jan 2010 - Nov 2011

  Shift Leader

  - Monitor employees on shift- Handle cash register- Serve customers - Responsible for keeping an exceptionally clean working environment- Promoting healthy eating habits within university community

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  Wilfrid Laurier University

  Sept 2011 - Apr 2012

  Residence Life Don

  A Don is a leader, mentor, counsellor, and role model in residence. Dons create and support residence communities and provide an atmosphere for students conducive to academic success and personal growth. With their staff teams, they uphold the integrity of the Residence Life Program. The average time commitment was 20-35 hours per week.

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  Fortelli Salon & Spa

  Apr 2012 - Aug 2015

  Salon Coordinator & Business Manager

  Responsibilities included: managing front desk team, greeting clients to promote positive service, maintaining appointment schedule, handling mail, ordering inventory, handling cash, training and educating new hires, complete weekly assignments, hiring, review and assess monthly sales reports, monitor service and retail sales for individual team members, effectively respond to guest and team concerns and conflicts, problem solve, participate in key business decisions, maintain website content, maintain social media (Facebook, Twitter, Instagram, Pinterest, YouTube), promote business brand, inspire team members, organize team building and staff social eventsAchievements include: successfully implemented systems for developing front desk team; solely developed written content for business website; finalized pictures, font, colours, and layout for new website design; organized photographer for professional photos for website design; helped and organized filming for website and YouTube; solely developed Facebook, Pinterest, Instagram, and Twitter for business; successfully organized and participated in Sustainable Beauty Week fundraiser in 2013, 2014, 2015, including all marketing via social media, email blasts, website, and in salon promotional flyers and t-shirts. Show less

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  Running Room

  Oct 2015 - Jan 2017

  Sales Associate

  Responsibilities include: handling cash, providing excellent customer service, running shoe fittings, retail sales, handle nutrition inventory, key holder to open and close the store training new hires

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  JOEY Restaurant Group

  Apr 2016 - Jul 2020

  Bartender, Shift Leader, Server

  Shift LeaderResponsibilities include: conducting profit walk at beginning of shifts to determine appropriate labour costs and projected sales for the day, inspecting cleanliness of restaurant and bar before opening and upon closing, providing exceptional hospitality to guests, answering partner questions, providing guidance for other partners, conducting conversations with partners about performance and expectations, finding opportunity in guest complaints, responding to guest complaints immediately on the floorServer/BartenderResponsibilities include: providing exceptional guest service, running food and drinks for guests in the restaurant, correctly punching in food and drink orders, prioritizing duties, maintaining and upholding the highest cleaning standards, make cocktails to spec; exceptional liquor, wine, and beer knowledgeGuest Service Team (Past)Responsibilities include: greeting guests upon arrival into restaurant, taking reservations, answering phone and email reservation and inquiries, quality checking guest experience, effectively managing table flips and seating, improving sales for restaurant, helping servers prioritize and providing exceptional guest service Show less

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  The Healthy Bean

  Jan 2017 - Jan 2020

  Sole Proprietor

  Currently the sole proprietor of The Healthy Bean, a nutritional consulting company with a focus on workshops for schools, all-natural supplements, and children's nutrition.

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  Ottawa Catholic School Board

  Aug 2019 - now

  Elementary School Teacher