Kashish Sethi

Experience

• 

  Apex homes Pvt. Ltd.

  Jun 2013 - Jun 2014

  Sales Manager

  Working as sales professional. Responsible for client acquisition, client meeting, business presentation and closing the sales lead. Also creating the brand awareness in the market.

• 

  Apeejay School of Management

  Jun 2014 - Mar 2016

  MBA Student

  Done my PGDM here with Major Marketing and Minor International Business.

• 

  Intern at Samsung Electronics marketing, chandigarh

  Apr 2015 - Jun 2015

  Intern

  I worked on the core marketing program of Samsung marketing's visual merchandising program and also to handle the in store display management.

• 

  Somany Ceramics Ltd

  Apr 2016 - Jul 2018

  Territory Manager

  Looking after dealer and subdealer network. Generating business through Architect's Builder's and Interior Designer's. Responsible for increasing market share of company in my designated territory.

• 

  Amazon India (Prione Business Services)

  Nov 2018 - Jun 2020

  FBA Associate

  • Accountable for Vendor acquisition, New business development and FBA upsell for various categorieson Amazon.in.• Key Accounts Management for both B2B and B2C sellers to achieve revenue targets and improve seller experience.• Upselling value added products- Sponsored Products, Display Ads, Flash Deals and Classified Promotional• Cross functional collaboration with multiple stakeholders such as category manager, brand manager,analytics, supply chain, distributors and sellers.

• 

  Amazon India ( Prione Business Services Pvt. Ltd. )

  Jun 2020 - Sept 2022

  Business Development Manager

  • Identify sellers/vendors for Amazon on an individual basis and help them integrate with the platform.• Help SME’s and SMB’s in creating their online stores and reaching maximum buyers through Amazon.in.• Customize proposals outlining the benefits of advertising products such as Display and Search advertising, including bid/budget/targeting strategies to increase advertising revenue.• Help ensure that high potential advertisers reach their advertising goals quickly and stay active and healthy.• Actively pursue vendor management, inventory management and sale optimisation for a particular group of products/brands.• Scaling these brands on the platform with continuous work across selection, catalogue, marketing, operational responsibilities.• Liaise with pricing and marketing teams to determine competitive pricing and promotional activities of a product category.• Manage inventory levels to maximise sales, procuring additional stock, and getting rid of excess or unwanted inventory.• Own and manage the integration of a portfolio of sellers and help them become self-reliant through basic training.• Track and monitor performance and sales of the newly launched seller to ensure their success on the online business platform. Show less

• 

  Rezo.ai

  Oct 2022 - now

  Team Management and Leadership:Lead, manage, and develop a team of agents and subordinate managers.Conduct performance reviews, and provide feedback and coaching.Develop training programs to enhance employee skills and performance.Ensure staff compliance with company policies and legal regulations.Client Management:Act as the primary point of contact for clients.Address and resolve any issues or concerns raised by the client.Regularly update clients on project progress and milestones.Negotiate contracts and manage client expectations.Operations Oversight:Oversee the daily operations of the BPO facility.Ensure that operational goals and objectives are met.Implement process improvements to increase efficiency and quality of service.Manage the budget and ensure cost-effectiveness.Quality Assurance:Develop and enforce quality control measures to ensure high-quality service delivery.Monitor and evaluate team and individual performance through regular audits and reviews.Handle escalations and make critical decisions regarding operational changes.Strategic Planning and Execution:Contribute to the strategic planning of the organization.Develop strategies to enhance productivity and reduce costs.Forecast staffing needs based on projected volumes and client requirements.Collaborate with other departments to align operations with overall business objectives.Technology Utilization:Leverage technology to improve service delivery and operational efficiency.Ensure the maintenance and updating of information systems. Show less Key Responsibilities:Collaborate with stakeholders to articulate, implement, and lead strategic initiatives on behalf of stakeholders.Monitoring and Issue Resolution: Lead the team that is vigilant in monitoring dashboards and anomaly detection systems.Oversee and Manage complete Operations of the Automated contact center of the Company, handling a volume of 30 lac outbound calls daily.Key Metric Development: Define, develop, and communicate key performance metrics and trends.Offer business insights and assist in project planning, coordination, and execute deliverables in a concise timeframe.Pioneer, automate and standardize processes to enhance operational efficiencies.Contribute to enhancing the impact of defined strategies and ensure the smooth execution of daily operations.Analyze, interpret, and sanitize data, construct reports, and deliver insightful observations. Cross-Functional Collaboration: Collaborate with cross-functional teams (Tech, Product, Business) to resolve issues.Stakeholder Management & Project Handling:Comprehend stakeholder needs within the business context.Demonstrate robust operational insight to establish influential connections with senior leadership.Prioritize client satisfaction and employ consultative methods for effective stakeholder management.Possess the ability to engage multiple stakeholders rapidly by grasping their objectives.Articulate crucial business metrics through comprehensive reports and dashboards.Leadership & People Management:A high-achieving team Manager is well-versed in agile and fast-paced environments.Demonstrates assertiveness while maintaining adept listening skills and fostering consensus with executive-level stakeholders.Efficient in time management and adept at prioritizing projects effectively.Exhibits a strong sense of professionalism and unwavering integrity.Forecast outcomes and proactively suggest suitable solutions by thinking ahead of the curve. Show less

  • Senior Manager Business Process

    Apr 2024 - now

  • Manager Business Process

    Oct 2022 - Mar 2024