Nainesh Patel

Experience

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  Gateway

  May 2004 - Dec 2004

  Network Support

  Provided hardware and desktop support for end users on Windows 95/98/NT/2000/XPInstallation and administration of operating systems such as Windows, XP, NT etc.Installed and administered antivirus software solutions for customer sitesWeb design & development with HTML, Front pagePC Technical support and assistanceFirst level desktop and network support

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  Accurate Diagnostic Labs

  Sept 2006 - Jun 2008

  Network support & services

  Level 1/level 2 support for Netgear Wireless Switches, Hubs, Routers and Access Points. Handling internal calls for support on Netgear Products (wireless NATs and Access Points).Undergone training in Bay networks Layer 2 and Layer 3 stackable switches (VLANs/STP/RSTP /PoE)Configured & maintained IP Access Control list on Cisco IOS routers. Provided implementation of Switching (designing VLANs) and IP protocols such as RIP, OSPF for the LAN & WAN network connecting to hub sites.Configured, maintained and monitored QOS parameters and connectivity with remote-hub sites thru Service provider using PPP/FR as the layer 2 protocol.Configuring Layer 3 Switches with virtual routers along with QoS, LAN Failure methods (VRRP) & Load Balancing. Created and maintained Visio diagrams that scope the entire network topology. Windows 2000 -Installation and Setup: Windows 2000 Installation including issues like software, disk sizing, hardware driver matching (HCL compatibility), framing installation setups like distributed and unattended. Configuration of system for member servers, domain controllers, application servers etc.System Management:System OS upgrading tasks from workstations to servers, NT to windows 2000, member server to Active Directory / domain Controllers (DCs). Show less

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  Alphawest

  Sept 2009 - Aug 2012

  Monitoring the Client's IT infrastructure and auctioning incoming alarms appropriatelyInvestigating and diagnosing the causes of problems and implementing solutions in a timely and effective mannerProvide first point of call support to client's via phone, email & web technologiesManage the call logging system to capture, track, monitor all issue's ,escalating issues than cannot resolvePrepared notice statements with expected outage duration and high level work to customers for planned maintenance eventsExperience in networking and TCP/IP fundamentalsExperience in maintaining Internet & VPN ServicesExcellent WAN and VPN knowledgeIdentifying troubleshooting issues through to resolution Show less Engaged in ANZ bank network optimizations project by Optimizing ANZ bank network with BGP routing protocol in domestic, changed the ISP from Telstra to Optus.Upgraded to 3845 routers in big branchesConfiguring the branches network remotely, troubleshooting the issues within network changeVerify and Implement end to end-testing procedures of Cisco Routers & SwitchesReporting to Optus project manager and working with Optus support team and on-site engineer on the phonePerform detail troubleshooting problems ensuring proper operation and minimum customer disruptionCompleted more than 50 sites of ANZ bank branches network Show less

  • Network Support Analyst

    Dec 2009 - Aug 2012

  • Network support Engineer

    Sept 2009 - Dec 2009
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  Fujitsu Australia Limited

  Sept 2012 - now

  Network Engineer

  • Demonstrates a high degree of flexibility, self-direction, and the ability to take charge of day-to-day tasks and activities, includingo Stakeholder management and relations Providing Support to Customer within Service Level Agreement Work Closely with Customers, Service Providers, Application Team, Security Team & Field Support team for efficient outcomes Interface with Support engineers & Field Support Technician on remote sites for quick solutions Creation, Modification & Deletion of Rules on checkpoint Firewall according to change raised by Customero Quality management Troubleshoot Design and Configuration issues related to Internet, LAN/WAN, Routers, Switches, NTU’s, Firewalls, IDS/IPS Systems & Communication devices Resolution of Network issues including routing/connectivity issues & troubleshooting the WAN issues Internetworking technologies, Routing, Switching, Network Security and VoIP Show less

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  Telstra Enterprise

  Jul 2018 - now

  Network Engineer

  The primary purpose of this position surrounded the implementation of complex projects across CBA Network.Driving change managements for Data Center migrations for Commonwealth Bank Account managed by Telstra.Contributing effectively to the Network Design Changes for the Telstra managed Commonwealth Bank network.Other responsibilities included working with and validating designs, liaising with Customers, Project Managers, Designers, Solution Architects and SMEs from other domains.Generate network configurations from Detailed Designs.Provide input into and maintain technical documentation and procedures.Anticipate, mitigate and solve any service disruptions due to implementation workExecute project delivery including network and security devices staging, implementation and handover to BAU.Conduct Network Upgrade and Migration ActivitiesUnderstanding of Agile methodology and its application to technical projectsCreated and maintained network topology documentation as new sites were integrated.Generated device configuration for production networks through the use of lab environment.Managed testing and development devices in the labDocumented network problems and resolutions for future referenceIdentify, diagnose and resolve network problems as needed.Broad technical knowledge of Cisco networking technologies and platforms to include Nexus 7/5/2k, ASR 1k and 9k, vPC, OTV, and VDCCreated test reports and implementation plans as requirements were met with new solutions.Training and mentoring of less experienced members within the team Show less