Zachary Smith

Experience

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  McDonald's Corporation

  May 2009 - Feb 2011

  Crew Trainer

  Processed customer orders while using a cash register or various cooking equipment.Trained new employees on various roles throughout the store.Traveled to multiple off-site locations at other franchise branches to assist operations

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  US Army

  Mar 2011 - Jul 2015

  Fire Support Specialist

  Established and maintained communication operations and equipment with multiple teams during combat missions.Worked as part of an intelligence team, gathering Intel on foreign locals, and designed presentations and speeches to present to a commanding officer.Responsible for $400,000+ of equipment, including secret level intelligence, radio crypto keys, and classified maps.

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  DISH Network

  May 2015 - May 2016

  Engineering Technician

  Repaired computer, electronic, mechanical, and pneumatic components for various pieces of testing and repair equipment on the manufacturing floor.Received training on different DISH processes, including signal flow, IT procedures, PC diagnostics and repair, and satellite receiver operations.Worked with the Test Engineering department to develop a system for tracking receivers and updating in a central database using multiple Arduinos.

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  United States National Guard

  Jul 2015 - Feb 2017

  Forward Observer

  Led a team of two people to support ground operations by controlling all means of indirect fire in order to support the ground commander’s operations.As a Non-Commissioned Officer, was a first-line supervisor to a group of 3 people, training, writing performance reports, and directly supervising them.Helped develop and review mission plans with superiors to ensure mission success.

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  Target

  Sept 2016 - Jan 2017

  Starbucks Barista

  Hand-crafted drinks for customers while maintaining store operations and cleanliness.Operated store without support, performing all functions required, including opening and closing, single-handedly at times with speed and precision.

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  NASA - National Aeronautics and Space Administration

  Jan 2017 - Aug 2018

  Engineering Co-op Intern

  Worked in different departments at Johnson Space Center, performing various engineering tasks and working directly with engineers, while also experiencing what a full-time engineer does at NASA, and earning both individual and team awards.CI4: Operated in Houston Mission Control, as part of the SPARTAN (Station Power and Exterior Thermal) branch, writing programs to calculate and compute data, and display said data in a matter consistent with flight standards, while also participating in various activities to experience the training and job requirements of flight controllers.ER5: Worked in the Dynamic Test Systems section of the Robotics Branch, developing the computer architecture of the Habitable Airlock, including drawing schematics, building electronic test platforms and computer systems, and procuring parts, as well as coordinating and working with other departments when required. EV2: Worked in the Command and Data Handling Branch of the Avionic Systems Division, developing a Radiation Hardened microcontroller board for space-flight applications, requiring circuit schematic design, parts selection, and PCB design, as well as designing a sensor and control PCB for Water Collection ISS Experiment. Show less

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  John's Incredible Pizza Company

  Nov 2018 - Mar 2019

  Technician Supervisor

  Supervised and/or conducted maintenance and repair tasks of a large entertainment center, including arcade games and rides, kitchen appliances, and general building maintenance.Managed various operations of store maintenance, including coordinating parts and supply ordering, tracking maintenance tasks and requests, utility budgeting, evaluating employee performance, providing guidance on work standards, and general safety.Worked with customers directly to solve various complaints and issues in a timely and positive fashion while in a busy and noisy environment. Show less

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  P&D Appliance

  Mar 2019 - Mar 2020

  Kitchen Appliance Service Technician

  Performed on site troubleshooting, diagnosis, installations, removal, estimates and repairs for commercial/industrial kitchen appliances, including ranges, fryers, warewashing, and refrigeration units for clients and customers in the Bay Area.Attended factory courses for specific equipment, including Jackson ware washing equipment MerryChef microwave convection ovens and Alto Shaam Combi Ovens.Kept detailed record of all parts on service vehicle and maintained parts inventory to provide faster support to customers. Show less

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  Cushman & Wakefield

  Mar 2020 - Jan 2022

  Mobile Kitchen Engineer

  As a Contractor for LinkedIn, performed preventative maintenance, troubleshooting, diagnosis, installations, removal, estimates and repairs for LinkedIn Café’s, including associated HVAC, Plumbing, and Electrical equipment.Provided support to Building Engineers, helping to maintain and monitor key building infrastructure, including generators, transfer switches, and fire/temperature monitoring systems, while using PLC systems for troubleshooting and diagnosis. Helped develop a preventive maintenance program for kitchen equipment, providing direction on SOP’s, timing intervals, and safety precautions to be implemented. Show less

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  CBRE Global Workplace Solutions (GWS)

  Jan 2022 - now

  Kitchen Lead / Program Manager

  Managing the Culinary Engineering Program of the Facilities Team for Meta's Bay Area Campuses, spanning over 80 Cafe's and Food serving Locations, totaling over 3000 assets, as well as being the Technical SME for Kitchen Appliance Repairs.Coordinate, plan, and execute client projects to increase efficiency, reliability, and safety.Facilitate communication between the Engineering teams, Culinary Staff, Associated Executives, and various vendors to ensure operational success.Developing, driving, and implementing initiatives for both Facilities and Engineering, including developing work order intake and facility inspection applications to drive increases in quality data, Writing SOP’s and MOP’s for various engineering and facilities operations, and reducing redundant Preventative Maintenance inspections, leading to a reduction in 33% of planned maintenance procedures with no increase in equipment downtime.Leading, developing, and implementing Cost Reduction and Sustainability solutions through employee submitted ideas, totaling >$200k in cost reductions for the client.Run the Employee Engagement Program, helping employees stay motivated and actively excited to come and stay at work, and increasing employee engagement 3% year over year. Show less