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Ravishekhar Singh

Ravishekhar Singh

Claim Analyst

Followers of Ravishekhar Singh546 followers
location of Ravishekhar SinghBengaluru, Karnataka, India

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  • Timeline

  • About me

    Assistant Manager at Mashreq Global Network

  • Education

    • Lovely Professional University

      2009 - 2011
      Master of Business Administration (MBA) Accounting and Finance Second Grade

      Activities and Societies: Founded ‘news tracker’- LSM’s monthly E-magazine with colleagues and was a part of the core team. Received a scholarship of RS 75, 000 in M.B.A. Won 2st Prize in Portfolio making on university level. Participated in annual athletic meet in 2010 and 2011 at LPU. Active participant in Nukad Nataks at university level. Founded ‘news tracker’- LSM’s monthly E-magazine with colleagues and was a part of the core team.

    • Allahabad Agricultural Institute

      2005 - 2009
      Bachelor's Degree Business Administration and Management, General 82 %

  • Experience

    • Bank of America

      Sept 2011 - Feb 2013
      Claim Analyst

      Part of the team to handle the ATM Fee Reversal process.Researching and calculating the accounts of customers, claiming for a refund.Worked on an a high priority project of ‘Severity Issue’.Reinstating and reversing fees for which customer should not be liable.Resolving issues related to fraud and lost cards.Preparing presentations for monthly business reviews.

    • Yes Bank

      Feb 2013 - Nov 2015
      Officer

      A key member of the Liabilities and Management department handling the post generation process for customer deliverables.Responsible for the migration of backend processes to a new Data Management System.Extensive Excel and pivot table development experienceExcellent familiarity with all Microsoft Office applicationsCreated reconciliation templates for process management in MS Excel.In charge of the Quality control process for the team.MIS generation & Vendor Management. Responsible for monitoring all vendor agreements and presenting summaries on course of action to the management.Supported the quarterly vendor audit that was a base for critical management reports.Installed a billing process model for all the support partners of the organization.Acting as a SPOC for resolving queries/complaints related to new customers account.Responsible for adherence to RBI guidelines for account management and other procedures followed by the branches.Prepare Business Requirements Gathering document, Analysis of BRD and Estimate, translating in business need, coordination with IT team & vendor for implementation by conducting UAT. Show less

    • Barclays

      Jan 2016 - Apr 2019
      Process Advisor

      Screen Payments/SWIFT of the OFAC UKHMT EU UN list accordance with Barclays Policies Responsible for timely, efficient reporting of suspicious transactions to AML Compliance Officer & the Financial Intelligence teamInvestigate, review and resolve AML related and economic sanction related queryWorking on migration, UAT testing & Automation project of Firco Soft Continuity applicationCreated automated hit review macro for Firco Continuity at Barclays

    • Mashreq Global Services

      Apr 2019 - now
      Team Lead

  • Licenses & Certifications

    • Six Sigma Certification