Deepak Sethi

Experience

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  Nashsoft Systems (P) Ltd.

  Aug 1995 - Aug 1997

  Customer Support Incharge
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  Selectronics Equipment & Services Pvt. Ltd.

  Sept 1997 - Sept 1999

  Quality Analyst
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  Heartland Information Services

  Sept 1999 - Jan 2000

  Quality Analyst
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  N.Y. Dox Services Ltd.

  Feb 2000 - Jun 2003

  Assistant Supervisor

  Responsible for transitioning, hiring, assessing team member’s skills, abilities and quality of work; initiating and coordinating on-going training for new and existing team members; project planning, data analysis, and documentation.

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  CSC

  Jun 2003 - Aug 2011

  Team Lead - Service Delivery

  Coordination with Sourcing Managers to ensure that all resource demands are fed in the system.Validation of resource demands and allocating resources accordingly to meet the project commitments.

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  Royal Bank of Scotland

  Aug 2011 - now

  Project Manager - Programme & Projects Management

  Managing IT Infra Projects across various locations in UK from Initiation to Delivery in Agile manner.Networking with Internal & External Stakeholders.Analysing various processes, recommending modifications to minimise errors, escalations, operational efficiencies and reduce cycle-time.Managing & Supporting Global-support model with multi-located teams.Ensuring budget planning and financial controlling. Effective Stakeholder Management / Vendor Management.Onsite/Offsite Coordination. Show less