Ameer Khan

Experience

• 

  Sutherland

  Jan 2004 - Jan 2006

  Technical Analyst - Symantec

  Provides solution for Malwares, spywares, Browser Hijackers and PUPs via telephone to the consumer customers of Symantec.Specialist in identifying and removing the threats manually from the threat infected computers which is missed by Norton AV.Provides technical support for the Norton antivirus and Norton internet security.Liaison between Symantec and Sutherland to gather the updates.

• 

  Symantec

  Oct 2006 - Jan 2020

  1. Instrumental in converting the biggest Petro-chemical company and multiple Banks in the region to Symantec EDR competing against multiple EDR Vendors.2. Specialist in handling and developing game plan to defend Malware Incidents 3. Identified and Trained Partner/reseller resources in the region 4. Actively involved with the Marketing and lead generation Teams to increase the pipeline 5. Regular Speaker in Symantec, Partner lead and Public events 6. Trusted Advisor for multiple customers in the region 7. Performing the partner SE role for Symantec 8. Track, develop and continuously monitor the Skill matrix of Partner SEs9. Part of the Product Specialist Team to Liaison between Customer and Engineering Team.10.Deep Understanding about the Product life cycle and provide relevant communication to the customers Show less Instrumental in the biggest competitive displacement for the second largest ITES Company in INDIA. This deal was counted among the largest competitive displacement deals in APJ region.Closed one of the biggest endpoint DLP deal in APJ and top five in the world for Symantec.Involved in the technical closure of the biggest encryption deal in India. Actively involved in displacing more than 200k endpoint security from competition in FY 12.Redesigned 13 of the 15 Nationalized bank’s security network to deliver optimum output for Symantec security products.Appreciated by Symantec Management for keeping the Competition away from home accounts. Show less Acts as a Liaison between local Technical Support teams and remote Symantec Security Response & Development teams.Considered product subject matter expert for issues relating to Virus and Malware information and remediation in customers environments.Research/answer questions from frontline technicians on security and malware issues. Provide clarification on specific threat information when technicians have questions. Monitor Security sites and forums for ongoing information on threats and vulnerabilities.Serve as focal point for communication during Emergency Virus Response. Facilitate communication to support teams regarding upcoming Antivirus engine releases and ongoing virus definition questions.Provide product training, workshops and technical mentoring to regional support groups. Provide on-call support for 24x7/Follow the Sun and MSS for Sev1 & Sev2 issuesDeep understanding about the Symantec threat submission, False positive and definition release process Show less

  • Principal Presales Consultant

    Aug 2016 - Jan 2020

  • Senior Presales Engineer

    Sept 2010 - Aug 2016

  • Security Response Liaison

    Oct 2006 - Aug 2010
• 

  Trend Micro

  Jan 2020 - now

  Leading the Presales and the Customer Service Team

  • Manager System Engineering

    Jan 2020 - now

  • Technical Lead

    Jan 2021 - now

  • Presales Solutions Architect - Cyber Security

    Jan 2020 - now