Hely Shah

Hely Shah

Intern

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location of Hely ShahSingapore

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  • Timeline

  • About me

    Application Consultant @ IBM | IBM Consulting

  • Education

    • University of Northampton

      2018 - 2021
      Bachelor's degree Psychology and Business Higher 2:1

      Activities and Societies: University of Northampton, Human Resource Society University of Northampton, Student Advocate for JH Business and Psychology Human Resource Society • Organize human resource meetings and events. • Planned a trip to the CIPD office.Student Advocate • Provide support to individual students for whom college has been difficult. • Help to ensure that student’s voices are heard and respected.• Help professors to understand student’s difficulties and come up with solutions and strategies. Member of the National Hindu Student's Forum

    • Global Schools Foundation

      2016 - 2018
      High School Diploma International Baccalaureate

      Activities and Societies: School Paper, Journalist Co-op Club, Volunteer Representing the school in various MUNs (Yale-NUS MUN 2016, SADC 2016, OFS MUN 2017, GIIS MUN 2017) Higher-level: Computer science, Economics, BusinessStandard-level: English Language & Literature, Math, Spanish

    • Global Schools Foundation

      2014 - 2016
      IGCSE

      Activities and Societies: Dance Club Tennis Club Debate Club Taekwondo Society MUN (Thimun 2014, SDYC 2015) Hackathon Cambridge International Certificate in Education (ICE) with Merit. Subjects: English Language, English Literature, Math, French, Business, Economics, Biology

  • Experience

    • August Media

      Aug 2018 - Sept 2018
      Intern

      • Created different marketing strategies and presentations on subscription-based streaming services for the Filipino audience, called Pop-TV. • Created digital marketing strategies for Pop-TV to roll out to the distributor. • Assisted in preparing documentation for patent submissions. • Prepared multiple marketing presentation.

    • Mahmood Ghaznavi & Partners

      Jun 2019 - Sept 2019
      Paralegal

      • Interacted and worked with lawyers and clients, as well as assisted with case research. • Assisted the support staff at the firm in the daily administration of the firm, including handling solicitors’ court schedules. • Used Legal Compass to help lawyers draft legal documents such as contracts, depositions and pleadings with the help of SQL Databases. • Prepared and filed documents with courts using the Singapore law database.

    • ServiceDott Pte Ltd

      Jun 2020 - Aug 2020
      Functional Coordinator

      - Responsible for planning and executing a virtual career fair organized by the company with the help of Microsoft PowerPoint, Open Source, and Adobe Photoshop. - Created solutions for a virtual career fair to target many different job seekers, corporates and sponsors. - Designed and developed flowcharts via Adobe InDesign for navigating the virtual career fair depending on the company’s goals.- Conducted workshops and webinars to collect and analyze feedback from various project users to gauge satisfaction and success. Show less

    • Tapplent

      Sept 2020 - Mar 2021
      Human Resources Intern

      - Responsible for overseeing the implementation of new technology and systems. - Responsible for investigating different functional structures of the company’s software and engaging with clients from different industries. - Defined the business problems via in-depth investigation and gathering of technical and non-technical information using software like Pandas and Matplotlib.

    • Tetherfi

      Jul 2021 - Sept 2023
      Software Consultant

      • Work with a squat team to implement a digital multi-channel virtual agent and IVR solution for a top Asian financial institution in agile development.• Determine and develop user requirements for systems in SIT, UAT, and Production environment testing to ensure maximum usability.• Install and test workflows and resolve technical issues in the project.• Create a specialised document for each project once GoLive has been announced, detailing all customisations and implementation processes.• Conduct meetings with clients following the sale of software packages to collect data and information required to customise software systems. Show less

    • IBM

      Oct 2023 - now
      Application Consultant

      • Work with Solution Architects and Release Managers to ensure the business solution is in line with the recommended roadmap for the Defence Ministry of Singapore.• Work as the bridge between the design and technical teams to facilitate conflict resolutions and implement the business requirements as digital products and feature.• Conduct RedHat and AWS workshops for the Operation and Support team to take over the Day 2 operations. • Develop and maintain documentation such as Requirements Traceability Matrix, User Stories, Service Blueprint, Functional Design / Specifications, Report Specifications, and Interface Specifications.• Set up and maintain Gitlab CI/CD for an automated pipeline to deliver and implement projects.• Writing scripts/programs for service monitoring and health checks for RedHat and AWS systems. • Create an AI system for the defence ministry to automate problem-solving and productivity among humans and agents. Show less

  • Licenses & Certifications

    • Continuous Delivery & DevOps

      University of Virginia Coursera
      Jul 2021
    • Digital Skills: Digital Marketing

      Accenture
      May 2021
    • Anxiety and Mood Disorders

      Counselor Council of India in association with Mindability Thrive and Career Barista
      Apr 2021
    • Introduction to Python Programming

      University of Pennsylvania
      Oct 2021
    • Big Data Analytics: Opportunities, Challenges, and the Future

      FutureLearn
      Jun 2021
    • IBM Data Analyst Professional Certificate

      Coursera
      Jun 2021
    • The New Trainer’s Guide to Creating End User Documentation

      Udemy
      Oct 2021
      View certificate certificate
    • Call/Contact Center Management, The essential guide

      Udemy
      Sept 2021
    • Watsonx.governance Technical Sales Intermediate

      IBM
      Apr 2024
      View certificate certificate
    • Watsonx.governance Technical Sales Intermediate

      IBM
      Apr 2024
      View certificate certificate
  • Honors & Awards

    • Awarded to Hely Shah
      GIIS Jhankar - May 2018 Interschool Dance Competition
    • Awarded to Hely Shah
      ACSIS Tennis - Mar 2018 - Played U15, U16, U19 inter-school tennis tournaments in Singapore. - Won bronze and silver medals.- Ball kid for many Tennis Tournaments in Singapore.
    • Awarded to Hely Shah
      Sports Excellency - Sep 2016 - Represented GIIS in inter-school tennis tournaments
  • Volunteer Experience

    • PR and Marketing

      Issued by National Hindu Students'​ Forum (UK) on Mar 2021
      National Hindu Students'​ Forum (UK)Associated with Hely Shah
    • Volunteer

      Issued by Global Indian International School on Mar 2017
      Global Indian International SchoolAssociated with Hely Shah
    • Volunteer

      Issued by Sankalp on Dec 2014
      SankalpAssociated with Hely Shah