Hely Shah

Experience

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  August Media

  Aug 2018 - Sept 2018

  Intern

  • Created different marketing strategies and presentations on subscription-based streaming services for the Filipino audience, called Pop-TV. • Created digital marketing strategies for Pop-TV to roll out to the distributor. • Assisted in preparing documentation for patent submissions. • Prepared multiple marketing presentation.

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  Mahmood Ghaznavi & Partners

  Jun 2019 - Sept 2019

  Paralegal

  • Interacted and worked with lawyers and clients, as well as assisted with case research. • Assisted the support staff at the firm in the daily administration of the firm, including handling solicitors’ court schedules. • Used Legal Compass to help lawyers draft legal documents such as contracts, depositions and pleadings with the help of SQL Databases. • Prepared and filed documents with courts using the Singapore law database.

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  ServiceDott Pte Ltd

  Jun 2020 - Aug 2020

  Functional Coordinator

  - Responsible for planning and executing a virtual career fair organized by the company with the help of Microsoft PowerPoint, Open Source, and Adobe Photoshop. - Created solutions for a virtual career fair to target many different job seekers, corporates and sponsors. - Designed and developed flowcharts via Adobe InDesign for navigating the virtual career fair depending on the company’s goals.- Conducted workshops and webinars to collect and analyze feedback from various project users to gauge satisfaction and success. Show less

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  Tapplent

  Sept 2020 - Mar 2021

  Human Resources Intern

  - Responsible for overseeing the implementation of new technology and systems. - Responsible for investigating different functional structures of the company’s software and engaging with clients from different industries. - Defined the business problems via in-depth investigation and gathering of technical and non-technical information using software like Pandas and Matplotlib.

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  Tetherfi

  Jul 2021 - Sept 2023

  Software Consultant

  • Work with a squat team to implement a digital multi-channel virtual agent and IVR solution for a top Asian financial institution in agile development.• Determine and develop user requirements for systems in SIT, UAT, and Production environment testing to ensure maximum usability.• Install and test workflows and resolve technical issues in the project.• Create a specialised document for each project once GoLive has been announced, detailing all customisations and implementation processes.• Conduct meetings with clients following the sale of software packages to collect data and information required to customise software systems. Show less

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  IBM

  Oct 2023 - now

  Application Consultant

  • Work with Solution Architects and Release Managers to ensure the business solution is in line with the recommended roadmap for the Defence Ministry of Singapore.• Work as the bridge between the design and technical teams to facilitate conflict resolutions and implement the business requirements as digital products and feature.• Conduct RedHat and AWS workshops for the Operation and Support team to take over the Day 2 operations. • Develop and maintain documentation such as Requirements Traceability Matrix, User Stories, Service Blueprint, Functional Design / Specifications, Report Specifications, and Interface Specifications.• Set up and maintain Gitlab CI/CD for an automated pipeline to deliver and implement projects.• Writing scripts/programs for service monitoring and health checks for RedHat and AWS systems. • Create an AI system for the defence ministry to automate problem-solving and productivity among humans and agents. Show less