Andreea Vasile

Experience

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  Premier Cont

  Jul 2012 - Sept 2013

  Junior Accountant

  Process journal entries to ensure all business transactions are recorded; Update accounts receivable and issue invoices; Update accounts payable and perform reconciliations; Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines; Review expenses, payroll; Update financial data in databases to ensure that information will be accurate and immediately available when needed; Assist senior accountants in the preparation of monthly/yearly closings Show less

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  Iristel Romania

  Sept 2013 - Sept 2014

  911 / Security Specialist

  Iristel is a Canadian provider of Voice Over Internet Protocol services, and is designated as a Competitive Local Exchange Carrier (CLEC). Responsabilities:->911 operator - mediator between Iristel customer and the Police, Ambulance, Fire Department->Security Specialist - the point of contact when the Police / CRTC or other Law Enforcement Agencies were conducting an investigation and one of the Iristel users was involved; ->Complaining Specialist - point of contact for people harassed by our Iristel users - sending their complaint to the client to whom the number belongs, that has the number in the inventory-> DID orders specialist - proper provisioning with phone numbers on our clients accounts (retail/wholesale) Show less

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  TELUS International

  Sept 2014 - Jan 2019

  》Graduated Switchgear Training in Coaching ■ Responsabilities:》Responsible to coach and lead front-line team members - in assisting customers with network and provisioning related issues - meet or exceed key performance indicators and identify opportunities, implement improvement measures》Responsible for team growth and management - develop action plans, business reviews》Ensure the payroll process 》Provide day-to-day coaching, based on an unique and individual strategy for each team member 》Performance management and development》Facilitate team meetings, huddles》Actively participate to staff meetings, touch-point meetings, coaching-related meetings》Identify and communicate potential operational improvements to the Operations Support Manager to enhance customer experience》Implement and track appropriate performance objectives and measures to support team members and customer satisfaction while maintaining operational excellence and cost effectiveness Show less A mobile virtual network operator (MVNO), virtual network operator (VNO), or mobile other licensed operator (MOLO), is a wireless communications services provider that does not own the wireless network infrastructure over which it provides services to its customers. A MVNO enters into a business agreement with a mobile network operator to obtain bulk access to network services at wholesale rates, then sets retail prices independently. Responsibilities:*Reply to inbound customer inquiries; level 1 of troubleshooting for network/hardware issues - for prepaid and postpaid customers-multiple brands (Koodo and MVNO users) Show less TELUS Corporation (stylized as TELUS) is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television. Responsibilities:*Reply to inbound customer inquiries; level 1 of troubleshooting for network/hardware issues*Process orders, provide product information, and troubleshoot equipment issues*Confidently make product and service recommendations tailored to customers’ needs*Build professional relationships with customers in order to deliver exceptional customer experiences*Consistently perform well within a fast paced and constantly changing environment*Always contribute to a diverse team*Show pro-activity and accountability Show less

  • Koodo Team Manager

    Oct 2018 - Jan 2019

  • MVNO Technical Support Team Manager

    Oct 2016 - Oct 2018

  • MVNO Technical Support Specialist

    Oct 2015 - Oct 2016

  • MVNO Care specialist

    Feb 2015 - Oct 2015

  • Customer Service Specialist

    Sept 2014 - Oct 2015
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  Airbnb

  Jan 2019 - Aug 2019

  Case Manager

  Mediate and resolve in a transparent and fair manner the delicate and though cases between hosts and guests in case of personality conflicts, reservation cancellations, mitigating circumstances and other safety concerns.

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  ADP

  Sept 2019 - now

  Provide high-quality payroll services to client portfolio for French employees;Review the deliverables prepared by the team (new team members), calculate salaries, personal income taxes, social security, health insurance contributions; submit all required statements;Assist management team in advising clients on various Payroll compliance matters;Maintain and develop professional relationships with clients;Write and review payroll advices for client;Being actively involved in developing and delivering innovative payroll services;Support business leaders in identifying scope and extent of work and support new team members in delivering clients’ tasks.Share knowledge with the team and continue to learn and develop personal goals. Show less

  • Training Officer

    Sept 2022 - now

  • Payroll Consultant SBS France

    Sept 2021 - Sept 2022

  • Payroll Specialist SBS France

    Sept 2019 - Sept 2021