Malcolm Gatewood

Experience

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  Cisco Systems

  May 2012 - Aug 2012

  IT Network Engineer/Analyst Intern

  All Projects Done Throughout My Internship-Completed an initial examination of Service Exec metrics from the EIO Dashboard.-Configured, Updated and Patched 40 NAM’s on Switches and Gateways.-Asset Tagged new equipment with RFID’s, updated excel spreadsheets and uploaded to Cisco designated URL for reference.-Cabled, Configured, and Uploaded both images and IOS upgrades on various Switches and Routers.-Installed and Patch Catalyst 6500’s and 4500’s.-Upgraded and Re-cabled all galaxy adapters for power supplies on switches and gateways in IDF labs.-Conducted a Usability Study on the MEMS (Manage Element Management Systems) application for Cisco’s Application Portfolio. Show less

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  Cisco

  Jan 2013 - Jul 2020

  - Managed All IT Critical Path Items Across Cisco's Meeting Experience.- Coordinated Scrum Meetings and Manages Team Tasks Via Jira Scrum Board.- Managed Cisco's Internal Production Jabber, Spark & WebEx User Accounts.- Supported Jabber Voice, Spark & Virtual Cloud Services. (Case Management & On-Call Support)- Participated in Cisco’s SAFe/Agile DevOps Model. (Jira Boards)- Ensured Client/Customer Satisfaction & Approval.- College Recruiter, Screener & Interviewer.- Co-Creator & Project Lead of Cisco’s IT Capstone Senior Project with NC A&T under Senior Director Chuck Churchill. Show less - Managed Cisco's Internal Production Call Manager Infrastructure and Endpoints.- Supported Cisco Jabber Phone & Voicemail Services.- Supported Existing Call Manager Clusters, GW’s & Devices. (Ex: On-Call Support)- Implemented Cisco Call Manager and Endpoint Firmware upgrades.- Ensured Client/Customer Satisfaction & Approval.- College Recruiter, Screener & Interviewer.- Co-Creator & Project Advisor of Cisco’s IT Capstone Senior Project with NC A&T under Senior Director Chuck Churchill. Show less GIS-CCAT-IT-USGlobal Infrastructre Services, Contact Center Applications and Technology and Call Management- Successfully implemented and migrated UCCE solutions, offering more stability and reliability.- Supported existing technical infrastructure and applications. (Including On-Call Duty)- Maintained the first iteration of Cisco's CUIC as an implemented GUI for the acquired Call Recording Service, Media Sense.- Created and supported full scale Cisco Contact Center Environments, both IVR and CVP based. Show less

  • Technical Project Manager & Tier 3 Cloud Collaboration Engineer

    Sept 2017 - Jul 2020

  • Tier 3 Collaboration (IT) Engineer

    Apr 2015 - Sept 2017

  • Tier 3 UCCE (IT) Engineer

    Jan 2013 - Apr 2015
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  Ciena

  Jul 2020 - now

  -Technical Program & Portfolio Manager for Ciena's Security Architecture & Engineering (SA&E) Organization. Managing all of SA&E's Key Initiatives end to end to mature Ciena's Security posture. Tracks Fiscal Yearly spending on all Security Tools in use for coverage. PM'd the full implementation of Ciena's 1st CNAPP Tool: Wiz-Product Owner for all SA&E teams/domains (Network Security, Platforms & Automation(SIEM/Splunk), Endpoint Security, Cloud Security, Data Security & Identity Access Management). Manage Key Projects/Deliverables via Jira & Microsoft Loop/Teams. Lead Scrum Ceremonies: Backlog Grooming & Sprint Planning.-Lead Program/Project Manager & Scrum Master for Cloud Security, Data Security & Identity Access Management. Facilitate Scrum Ceremonies: Daily Stand-Up, Sprint Review, Sprint Retrospective & PI Planning. Show less -Senior Project Manager, Scrum Master & Agile Coach for Security Architecture & Engineering (Platforms & Automation, Cloud Security, Identity Access Management, Defensible Network Security)-(Previously)Senior Project Manager, Scrum Master & Agile Coach for Vulnerability Management, Security Testing & Assessments, and Monitoring & Analysis.-Merger & Acquisition Program Lead in Cyber Security.-Lead Project Manager for top Information Security Operations Deployments. (Extrahop, Red Canary, ReliaQuest, Zscaler DLP, Lookout, Ciena Consolidated Inventory, Remediation Plans & Software Development)-Conducted Usability Testing for projects in Proof-of-Concept stage. (Hubble, Hyas, Lookout, Zscaler DLP)-Senior Risk Analyst: Completed 3rd party assessments for Ciena's Cyber Risk Management organization using X-Analytics & Tableau. Show less

  • Technical Program Manager / Security Operations Lead

    Feb 2024 - now

  • Senior Project Manager & Senior Cyber Security Risk Analyst

    Aug 2021 - Feb 2024

  • Project Manager | IT Specialist

    Jul 2020 - Aug 2021