G. Anshu Shetty, MBA

Experience

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  Srg Tours & Stock Exchange

  Jun 2013 - May 2015

  Office Assistant Manager

  •Delivery Obligation, Remittance, Cheque Entries.•Preparing Debit Sheets.•Maintaining vouchers, bills & receipts in Tally.

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  Techment Technology

  May 2015 - May 2019

  • Collaborated with the HR Head and Operations Team to ensure all staffing objectives were consistently achieved, demonstrating a strategic approach to human resource management.• Engaged as a key team member in cross-functional projects, leveraging various HR domains such as Recruiting, Compensation, Benefits, Development, and Training to meet project goals, showcasing multidisciplinary project management skills.• Directed the management of in-bound and out-bound employee transfers, including the negotiation and preparation of expatriate contracts and salary calculations, in close cooperation with HRM, highlighting expertise in international HR practices. Show less • Orchestrated strategic HR initiatives, resulting in significant increase in workforce diversity, by developing comprehensive recruitment plans and diversity guidelines aligned with organizational goals and affirmative action policies.• Enhanced recruitment process efficiency through leading candidate coordination and interview scheduling, thereby fostering a diverse and inclusive workforce.• Initiated and executed a new hire orientation program, reducing employee grievances and ensuring strict adherence to HR policies and regulations. Show less • Spearheaded comprehensive Quality Assurance improvements across multiple projects, significantly enhancing operational standards and client satisfaction through meticulous audit findings evaluation and strategic client coordination.• Innovated and implemented advanced tracking systems and templates, streamlining Quality Check, Escalation, and process validation procedures, thereby bolstering project efficiency and reliability.• Established and rigorously maintained quality control standards for each project, ensuring consistent excellence in delivery and performance.• Fostered robust communication channels with suppliers and commodity managers, optimizing supply chain operations and project outcomes.• Expertly managed and supervised multiple projects simultaneously, adhering to stringent quality guidelines and achieving project objectives within designated timelines.• Led the training and supervision of new team members, cultivating a skilled and knowledgeable workforce committed to quality and excellence. Show less

  • Assistant Manager (BD & HR)

    Apr 2018 - May 2019

  • Senior Executive (BD & HR)

    Jan 2016 - Mar 2018

  • Executive - Human Resources

    May 2015 - Dec 2015
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  Malgudi

  Jun 2019 - now

  Operations

  In my role at Malgudi, I managed various aspects of the business operations, including vendor accounts, expenses, and supply orders. By implementing cost-control measures and inventory control practices, I optimized financial performance and reduced waste. Additionally, I formulated and executed marketing strategies to drive business growth and expand the customer base.

• 

  Bectron Technology Private Limited

  Jul 2020 - Dec 2021

  Head of Contact Center

  • Directed the strategic development of contact centers, aligning with cutting-edge practices and technologies to secure and uphold recognition for exceptional customer service.• Spearheaded the vendor and contact center management teams, fostering a culture of motivation and engagement at all levels.• Oversaw the comprehensive vendor engagement and customer contact processes, enhancing customer experience and operational efficiency through cross-company initiatives.• Orchestrated the recruitment, training, induction, and coaching strategy across contact centers, ensuring the professional growth of all contact center colleagues.• Conducted thorough reviews and defined vendor management, contact center roles, and candidate profiles, ensuring optimal operation of the contact center.• Led a proficient resource planning team, guaranteeing full utilization of resources and effective coverage of contact demands.• Developed strategic plans and provided insights on the adoption of new tools and technologies, such as Telephony, CRM, and WFM, to achieve cost-effective operations and meet contact handling SLAs.• Acted as the primary point of contact for vendors and represented the voice of the customer, advocating for continuous improvement across customer experiences and driving change to support future enhancements. Show less

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  London Drugs

  Jan 2022 - now

  • Supervised all Tech Specialists, Tech Advisors, and Tech Merchandising Managers, providing comprehensive training and guidance to foster skill development and prepare them for promotional opportunities to Department Manager and eventually Manager - TECH Experience roles.• Directed staff training, coaching, and development initiatives to achieve operational and succession planning objectives, ensuring the timely completion of Employee Performance and Development reviews in collaboration with Senior Management and Human Resources.• Accountable for enhancing sales events and productivity across TECH department teams by establishing and monitoring daily sales, attachments, and task goals. Engaged in strategic analysis of competitor pricing, product assortments, and customer experiences to identify improvement opportunities, thereby maintaining a competitive edge in the market through benchmarking and strategy refinement.• Led efforts to foster a culture of accountability within the TECH department, aiming to drive performance improvements and increase overall productivity. This involved close monitoring of expenses, revenue streams, and budget allocations to optimize financial performance.• Developed and implemented a data-driven process improvement plan at London Drugs, leveraging Power BI for analytics, which resulted in a 15% increase in operational efficiency within the TECH department. Show less • Oversaw inventory management to align with customer demands while ensuring optimal inventory control.• Formulated and executed strategic merchandising plans within the TECH sector, leading to a notable increase in sales and profitability.• Established and monitored production/sales objectives for the TECH Department team, driving accountability for enhanced sales events and productivity.• Collaborated closely with senior management to support all company promotional events comprehensively.• Convened regular strategy sessions with TECH Sales Managers, TECH Services Managers, and Senior Branch Management to foster effective communication and propel sales growth.• Administered the financial operations of the TECH division to maximize profitability.• Championed the company's presence in the community, reinforcing its reputation as a premier shopping and employment destination. Show less

  • Assistant Manager - Tech Experience

    Mar 2024 - now

  • Tech Merchandising Manager

    Dec 2022 - Mar 2024

  • Tech Specialist

    Jan 2022 - Dec 2022